IT Field Engineer

About this role

Job Description Position Summary  

This   is an   on-site   position   responsible for providing superior customer service and quality technical support for internal employees   and   external collaborative business partners. The ITFE   will work as a   part of a   team   to   support employees   located   at a large construction jobsite in   Raleigh ,   NC .  

Responsibilities  

• Interacts in - person, via telephone, email, IM, and web interface to   assist   users .  

• Analyze s , prioritize s , troubleshoot s , and resolve s   technical issues, including employee laptops and mobility devices in   a timely   fashion   in accordance with   SLAs and OLAs .  

• Installs   and   maintains   software /equipment/networks at   the jobsite.   

• Responsible for creation, tracking, and resolving incidents and tasks in   SolarWinds/ Samanage .  

• Records, tracks, and audits equipment using the established asset management system ( Samanage ) and processes, including asset recovery at   the   jobsite.   

• Responsible for   maintaining   company security through established tools.  

• Responsible for implementing rollouts for company technology that may   impact   the jobsite.  

• Follows ITIL processes for incident and problem management.  

• Provides IT training during   onboarding   and   provisions   assets following established best practices.  

• Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.  

• Takes i nitiative to work with other   cross-functional   IT team members to improve the quality of service.  

• Remains current on   information   technology, especially mobility solutions for business needs.  

• Works with   jobsite   team to design and i mplement infrastructure according to   company standards .  

• Liaison with project   team members   to plan for jobsite IT needs during project lifecycle.  

• Determine s , recommend s ,   procure s ,   and execute s   products or services   that   best fit the   requesters   needs, within DPR   large project   standards.  

• Implement s   and follow s   large project   jobsite standardization practices.  

• Work s   with service providers   and trade partners   to install   and implement jobsite   technologies.  

• Responsible for mobilization and demobilization of IT equipment at   field offices and other remote areas across project   site .  

• Ensures   quality customer service by   maintaining   ownership of jobsite escalated issues until resolved, including communication and root cause analysis.  

• Flexibility to   identify   and self-schedule   afterhours   or weekend work when needed.  

• Troubleshoot s   various technical   issues   as level 1, level   2,   or level 3 support .  

• Coordinate and track   IT project deadlines and tasks.  

Position Requirements  

Skills  

• Excellent organizational ,   interpersonal , time-management   skills  

• Technically skilled in networking Cisco   Meraki   hardware   (MX, Router, Switch, VPN), Networking Protocols ( TCP/IP ,   DHCP, FTP/SFTP, HTTPS)  

• Able to support video conferencing and scheduling hardware/software  

• Experience supporting Dell/ Lenovo /Microsoft workstations and peripherals  

• Able to support Mobile devices ( i OS/Android)  

• Skilled in Microsoft   O ffice 365 and supporting diverse applications  

• Ability to react quickly and efficiently to high pressure situations  

• Expert in troubleshooting and root cause analysis  

• Team player, accepts & seeks feedback  

• Perform quality work within deadlines with or without direct supervision  

• Interact professionally with other employees,   customers,   and suppliers  

• Work effectively as a team contributor on all assignments  

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations  

• Experience with Monday.com project tracking a plus  

• Experience with Meraki a plus  

• Experience with Microsoft Teams a plus  

• Experience with Poly VC / VOIP a plus  

• Experience with Microsoft Intune a plus  

• Experience with   Microsoft   Autopilot   a plus.  

• Experience with fiber optic technology  

• Experience with low voltage  

Education  

• AA degree   in Co mputer Science or related field   preferred ,   or equivalent   related   work   experience  

• ITIL Foundation certification preferred  

• CompTIA A+ and Network+   preferred  

• CCNA or MCSA certifications a plus  

• ECMS (Meraki) a plus  

Experience  

• 3 +   years   experience   in   Technical Support role  

• 1 + year experience in   a Field Support role  

• AEC industry experience a plus  

Work Conditions  

• On-site   position. No   remote or hybrid   option .  

• Primarily based in   Raleigh   at   a   local   construction   site.  

• PPE may be   required   (DPR provided)  

• Dusty conditions exist as a natural part of the job site.  

• This position is   hourly. Overtime by approval only.  

• 40 hours   a week  

• Ability to   lift 50 lbs.  

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at  www.

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