IT Asset Manager

About this role

Essential Duties and Responsibilities:

Lifecycle Asset Management • Create/maintain authoritative records in CMDB/asset tools (ownership, location, status, config, warranty, costs).

• Execute MACD: additions, migrations, swaps, RMAs, and decommissions; coordinate on‑site remote hands.

• Validate demand, place orders (per client process), and track shipment → delivery → acceptance.

• Manage spares/VMI programs; define min/max, reorder points, and placement strategy.

 Stakeholder & Vendor Coordination • Act as the initial point of contact for vendor queries on shipments, access, and documentation.

• Schedule remote‑hands, ERAD/ITAD pickups, and de‑installs; verify certificates of destruction/recycling where required.

• Partner with SCM/Planning to onboard new SKUs/BOMs and maintain catalogs; collaborate with DC Ops/NetEng on capacity plans.

• Run vendor QBRs and track SLAs/OLAs.

Data Integrity & Controls • Reconcile portals, DCIM, and asset tools; investigate root causes for deltas; correct at source.

• Perform cycle counts and audits; maintain evidence for SOX/ISO/client controls.

• Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health).

Process Improvement & Automation • Document SOPs/runbooks; remove waste using Lean/5S; pilot barcoding/scan workflows and integrations (e.g., ITSM↔CMDB↔DCIM).

• Drive standardization across regions; contribute to tooling requirements and UAT.

Key Deliverables & KPIs (by Grade)

Targets are representative; actual goals vary by client/site. Emphasis on trend, SLA adherence, quality, safety, and compliance.

Grade 1 — Associate • Data accuracy ≥ 98.5% for assigned records (fields complete, correct, current).

• Close 95% of standard tasks within SLA (receipts, moves, updates, label/barcode).

• Complete weekly cycle counts for assigned locations; variance ≤ 2.0% .

• Zero avoidable safety or chain‑of‑custody incidents.

Grade 2 — Specialist • Data accuracy ≥ 99.0% ; shrinkage ≤ 0.25% for owned zone/site.

• RMA cycle time ≤ 15 business days average from initiation to closure.

• Maintain spares stockout rate ≤ 2% with documented min/max and replenishment triggers.

• Deliver 1–2 process improvements/quarter with measured cycle‑time or accuracy gains (≥ 5%).

Grade 3 — Senior • Data accuracy ≥ 99.3% ; audit results no major findings ; corrective actions closed ≤ 30 days .

• Lead quarterly physical audit/cycle‑count program with overall variance ≤ 0.5% .

• Reduce provisioning/acceptance lead time by ≥ 10% vs. baseline; CSAT from partners ≥ 4.6/5 .

• Own a project milestone (e.g., regional decomm, SKU refresh, DC migration) on time/on budget .

Grade 4 — Lead/Manager • Data accuracy ≥ 99.7% region‑wide; shrinkage ≤ 0.10% ; stockout ≤ 1% .

• Achieve ≥ 15% YoY improvement in a key KPI (lead time, RMA aging, pick accuracy, or reconciliation delta).

• Publish monthly operations review; maintain vendor SLA compliance ≥ 98% ; realization of cost savings ≥ 5% through optimization.

• Implement standardized SOPs/tooling across sites; measure adoption ≥ 95% .

Education and/or Work Experience Requirements:

Minimum : Bachelor’s degree in Supply Chain, Information Systems, Engineering, or comparable experience.

• Grade 1 : 0–1 years in asset/logistics/DC operations; internship/co‑op acceptable.

• Grade 2 : 1–3 years asset management or DC logistics; independent ownership of a site/zone.

• Grade 3 : 3–5 years; audit/project experience; cross‑functional leadership; vendor coordination.

• Grade 4 : 5+ years; regional ownership; vendor governance and KPI/financial accountability.

• Preferred Certifications : ITIL® Foundation, CompTIA Server+/Network+, Lean Six Sigma (Yellow/Green), CSCA/CSCP, DC/colocation safety.

Knowledge, Skills & Abilities:

Knowledge • IT Asset Management (ITAM) and Configuration Management (CMDB) fundamentals; relationships among CIs for servers, network, storage, optics, and circuits.

• Data center/colo practices (receiving, staging, racking, cabling basics, remote‑hands coordination) and DCIM concepts.

• Supply chain/logistics basics (INCOTERMS, export docs, customs considerations), spares/VMI management, and RMA workflows.

• Controls/compliance (SOX, ISO 27001/19770 concepts), data privacy, and NIST 800‑88‑aligned media handling per client policy.

Skills • High‑precision data entry and reconciliation; proficiency with spreadsheets (lookups, pivots) and dashboarding.

• Use of asset tools (e.g., ServiceNow/CMDB, Oomnitza, Asset Panda), DCIM/portal systems, and barcode scanners.

• Vendor communications and coordination across time zones; ticket/queue management.

• Root‑cause analysis and documentation of SOPs/runbooks.

Abilities • Prioritize multiple workstreams; meet deadlines amid changing demands.

• Communicate clearly with technical and non‑technical stakeholders; influence decisions with data.

• Maintain meticulous chain of custody and safety/ESD practices.

Tools & Systems • ITSM/CMDB : ServiceNow, Jira/Insight.

• DCIM/Portals : Device42, NetBox, vendor portals, colo site portals.

• Logistics : ERP (SAP/Oracle), carrier portals, RMA portals, Zebra/RFID scanners.

• Reporting : Google Sheets/Excel (pivots/XLOOKUP), basic SQL/BI.

Career Path & Progression • Asset Management Track (Grade 1 → 4) with increasing ownership of data quality, operations, audits, vendors, and strategy.

• Lateral/next steps may include Data Center Operations, Supply Chain/Planning, Network Deployment, Tooling/Automation (CMDB/DCIM), or People Leadership .

Physical Requirements:

• On‑site presence aligned to shift and change windows; occasional after‑hours/weekends for migrations or audits.

• Ability to lift/push/pull up to 50 lb (23 kg) safely; frequent standing/walking; occasional ladder/mezzanine work; operation of carts/pallet jacks as permitted.

• Frequent wrist/hand motions for scanning/data entry; computer use throughout the shift.

• Work across warehouse/DC and office environments;

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