Internal Account Manager, Marketing (FT, Day)

About this role

Inspire health. Serve with compassion. Be the difference.

Job Summary This position is key to a maintain a successful partnership between Promise Health Plan and their key account(s). Handles day-to-day customer service issues and will help track issues and document them to resolution as well as identify opportunities for improvement in products and services.

Essential Functions • All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

• Responsible for day-to-day account management of large employer insured population(s). 

• Develops and maintains relationships with clients, vendors and partners to ensure smooth administration.

• Handles customer service requests promptly, including researching complex issues, tracking issues and documenting resolution.

• Develops and analyzes reporting and provides to client’s HR team at requested cadence.

• Supports external bid process when client requests to shop any lines of coverage.

• Provides prospect and client feedback about potential new product development.

• Completes special client requests or projects, as directed.

• Recommends process improvements, procedural changes, or other actions.

• Performs other duties as assigned.

Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements • Education - Bachelor's degree. Healthcare Administration, Project Management, or Business preferred.

• Experience - Five (5) years of account management in a health insurance company role.

In Lieu Of In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered.

Required Certifications, Registrations, Licenses Accident and Health Insurance License (Required within 90 days of start date)

Knowledge, Skills and Abilities • Knowledge of office equipment

• Computer skills (word processing, spreadsheets, database, data entry)

• Communication skills

• Leadership skills

• Interpersonal / team skills

• Mathematical skills

• Knowledge of provider sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements preferred

Work Shift Day (United States of America)

Location Independence Pointe

Facility Value-Based Care and Network Services

Department Marketing

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Similar jobs

• Account Specialist, FT, Days — Prisma Health · Greer, SC
• Account Specialist F/T Day — Prisma Health · Greenville, SC
• Account Specialist F/T Day — Prisma Health · Greer, SC
• Staff Account Based Marketing Manager — Gitlab · Remote
• Marketing Specialist (1.0 FTE Day) — Franciscan Alliance · IN - Lafayette
• Account Manager (Internal) — Brenntag · Reading, Pennsylvania, United States
• Int Account Manager - Remote — Transamerica · Work From Home, United States | Denver, Colorado | Cedar Rapids, Iowa
• Associate Account Manager — Clearesult · Allentown PA - Glenlivet Drive