Intake Coordinator (Bilingual)

About this role

📌 ABOUT ALPACA HEALTH

Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.

We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.

We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.

🎯 ROLE: INTAKE COORDINATOR

We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care.

You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.

🚧 WHAT YOU’LL DO

Own the intake journey

- Guide families from initial inquiry through confirmed start of care

- Proactively follow up via phone, text, and email to keep momentum

- Ensure all required information and documents are completed on time

Navigate insurance and access to care

- Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)

- Coordinate benefit verification and communicate next steps clearly

- Partner with billing and insurance ops to resolve issues quickly

Be the trusted point of contact for families

- Explain patient responsibility, coverage, and expected costs in a clear, empathetic way

- Set expectations around timelines, requirements, and what “ready for care” looks like

- Build trust while maintaining urgency and accountability

Coordinate across internal teams

- Work closely with billing, operations, and partnerships to move cases forward

- Surface blockers early and drive resolution

- Ensure clean handoffs once families are ready to start care

Ensure quality and fit

- Assess whether families are a strong fit for Alpaca’s model and providers

- Flag concerns and ensure alignment before starting services

- Maintain a high bar for readiness and experience

Drive operational excellence

- Maintain accurate records and tracking across systems

- Identify patterns, bottlenecks, and opportunities to improve intake workflows

- Take on additional responsibilities as needed to improve speed and quality of care access

🧠 WHO YOU ARE

- You are deeply empathetic but know how to push when needed

- You communicate clearly and confidently, especially around complex or sensitive topics

- You are highly organized and follow through relentlessly

- You are comfortable navigating ambiguity and solving problems in real time

- You take ownership—you don’t wait for someone else to fix things

- You are fluent in both Spanish and English (required)

🚀 WHY JOIN

- Direct exposure to company-building at an early stage.

- Real ownership of critical initiatives from day one.

- The opportunity to materially impact families and clinicians.

- A fast learning curve that few roles can match.

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