Instructional Designer

About this role

QUICK SUMMARY

As an Instructional Designer reporting to the Operations Training Manager, you will lead the design of Kin’s Operations training programs and knowledge systems—building scalable curricula, documentation, and learning resources that enable Operations teams to perform at their best.

WHO WE ARE

Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.

Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.

Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:

- Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)

- Forbes' America's Best Startup Employers (2026)

- Inc. 5000 Fastest-Growing Private Companies

- Forbes’ Fintech 50 (2023-2026)

- Great Places to Work Certified (May 2024-May 2027)

Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/.

THE OPPORTUNITY

We’re looking for an Instructional Designer to help our Operations teams adapt quickly and confidently as processes evolve, systems change, and new products launch. This role sits at the center of operational readiness — transforming complex information into clear, practical learning experiences and knowledge resources that help agents succeed in fast-paced customer interactions.

As a key member of the Operations Training team, you’ll partner closely with Operations, Service, Sales, Product, and Underwriting leaders to build scalable training programs, maintain operational knowledge content, and support change communication efforts across the business. This role is especially important as Kin continues to grow and introduce new capabilities that require speed, consistency, and operational clarity across frontline teams.

YOUR RESPONSIBILITIES

- Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.

- Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.

- Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.

- Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.

- Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.

- Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.

- Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.

- Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.

- Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.

- Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

SUCCESS IN THIS ROLE

In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.

By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you’ve helped make.

- New operational processes and product launches are supported by clear, timely, and effective learning experiences that improve agent readiness and confidence.

- Frontline teams consistently rely on a well-organized, accurate, and searchable knowledge base that reduces confusion and improves operational consistency.

- Stakeholders across Operations, Service, Sales, and Product trust the quality, clarity, and speed of training and communication deliverables.

- Learning content development workflows become more scalable and efficient through the thoughtful use of templates, governance standards, and AI-supported content creation practices.

WHAT YOU’LL BRING

- 3+ years of experience in instructional design or similar learning and development role.

- 1-2 years of experience in knowledge management, content management and knowledge strategy.

- Familiar with designing training or content for a sales/service insurance environment; direct sales or servicing experience

Similar jobs

• Senior Instructional Designer — Kaseya · Miami, FL
• Senior Instructional Designer — Workato · Palo Alto, California
• Senior Instructional Designer — Kaseya · Remote
• Instructional Designer III — Latitudeinc · Woodlawn, MD
• Instructional System Designer — Helion · Everett, WA
• Sr. Instructional Designer — Esri · Denver, CO - Louisville
• Sr. Instructional Designer — Esri · Minneapolis, MN
• Sr. Instructional Designer — Esri · Vienna, Virginia, United States