Institutional Client Services Relationship Manager II - Wilmington Center

About this role

Overview Provides operational, risk, and client service support for institutional client relationships within a team‑based coverage model. Works primarily in a backup and execution capacity in close partnership with senior Relationship Managers to ensure continuity of service, accuracy of processing, and adherence to risk and control standards.  Primary Responsibilities • Support assigned institutional client relationships by executing daily administrative and transactional responsibilities accurately and in accordance with client directives, policies, and procedures. • Submit and/or approve transactions, activity, and workflows in a timely and accurate manner while maintaining strong documentation standards. • Serve as a designated backup contact for senior Relationship Managers, ensuring seamless coverage during planned and unplanned absences. • Maintain visibility into assigned client activity, open items, and priorities to support continuity of service. • Review, respond to, and annotate compliance, monitoring, and control reports for supported relationships; escalate issues and exceptions appropriately. • Participate in client calls as requested, demonstrating preparedness, professionalism, and clear communication. • Execute disbursement‑related activities in strict adherence to ICS controls, including validation of payment instructions and escalation of discrepancies. • Maintain a strong understanding of internal policies, procedures, and control requirements; complete all required training within established timeframes. • Collaborate with peers across coverage groups to ensure effective handoffs, backup coordination, and knowledge sharing. • Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. • Identify operational, client, or risk issues and escalate promptly using clear, factual problem statements and recommended next steps. • Maintain M&T internal control standards, including timely implementation of internal and external audit actions and resolution of issues raised by regulators, as applicable. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Complete other related duties as assigned.

Education and Experience Required: Bachelor's degree and a minimum of 2 years’ relevant experience, OR in lieu of a degree, A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant experience Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software Detail-oriented Excellent customer service skills Excellent verbal and written communication skills Proven organizational skills Proven leadership skills Proven problem-solving skills Strong decision making skills Education and Experience Preferred: Bachelor’s degree in Finance or Business Minimum of 4 years’ relevant experience Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Wilmington, Delaware, United States of America

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