Insomniac - Ticketing Manager

About this role

Job Summary: WHO ARE YOU? Do you enjoy dance music? Do you excel at ticketing operations? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of all things to do with ticketing operations and reporting. Is this you? Read on… 

WHO ARE WE? Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.  The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, and other divisions of Insomniac, partners, rental facilities, and vendors/clients. This position reports to the Ticketing Director and the Event Producer for box office operations.

RESPONSIBILITIES • Build and maintain ticketing pages from conception through to settlement for all assigned events, including layaway plans and second/third party allocations, as applicable • Partner with promoters to proactively suggest additional revenue-driving opportunities, where appropriate • Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs • Process comp orders for community partners, sponsors, and other key groups as necessary • Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons • Manage on-site box office operations including advancing all necessary assets from internal and external groups, hiring and managing staff, setting up and tearing down in all weather conditions • Create and adhere to operational budgets, forecast for all expenses and communicate changes in budget needs to producer team • Ensure compliance to all Company policies and procedures in order to adhere to all audit programs, and ensure cash and credentials are protected from loss at all time • Other duties as assigned • Frequent travel will be required (economy)  

QUALIFICATIONS • Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster, TicketWeb, Universe, Eventbrite) • Advanced level of Microsoft Excel knowledge including experience with medium-complexity formulas (nested VLOOKUPs, COUNTIFs etc.), PivotTables, and other data manipulation tools to create custom reports and extract necessary information from large datasets • 3+ years’ experience in large-scale festival production and operations • Customer service experience in large-scale ticketed events • Excellent organization, communication, and leadership skills • Ability to multitask and handle last-minute changes with a calm demeanor • Four-year college degree preferred; high school diploma or equivalent required • Must be motivated with an “everything is possible” attitude • Must be an active problem solver, instilled with a sense of urgency for projects large and small • This role is remote and is required to be on various site locations

WORK ENVIRONMENT • Must be able to tolerate loud noise levels & busy environments • Must be able to lift 50lbs (chairs, tables, etc.) • May work in drastic temperature climates • Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY  We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual

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