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Insomniac - Escape Halloween 2026 Seasonal Passport Team Member

Live Nation Entertainment

San Bernardino, CA, USonsite

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About this role

Job Summary: WHO ARE YOU? Do you enjoy dance music? Do you excel at elevated customer service? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the event operations space. Is this you? Read on…

WHO ARE WE? Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.  The quality of the Headliner experience is our top priority.

Throughout our 25-year history, Insomniac has produced almost 400 festivals, concerts and club nights for over 4 million attendees in California, Colorado, Florida, Nevada, New York, Texas, Puerto Rico, and the United Kingdom, with expansions into Brazil, China, Japan and India.  Insomniac’s premier annual event, Electric Daisy Carnival Las Vegas, is the largest multi-day music festival in North America, and attracted more than 400,000 fans over three days in May 2019.  The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.

THE ROLE The Insomniac Passport Team Member should be energetic, social, and ready to engage with all of our program members. There are various activations that are featured at select festivals, ranging from arts & crafts, to food and beverage stations, to interactive games and charitable giveaways. Therefore, the ability to adapt to a diverse and creative set of tasks will be a huge benefit to this role.                RESPONSIBILITIES • Have knowledge of the Insomniac Passport program and its offerings and  be able to communicate enthusiastically and informatively about them.

• Be able to effectively use a laptop computer to cross reference various spreadsheets to check-in members on-site at our activations.

• Knowledge of general festival information (i.e. hours of the show, stage names, major performing artists, location of the nearest medic tent, ATM, water station, etc.).

• Assist in set up & strike of the Insomniac Passport area(s) while maintaining a clean and organized workspace during the festival.

• Be creative and flexible with various tasks, and willing to get the Headliners excited about any and all activations.

QUALIFICATIONS • Large-scale event experience– exceeding 5,000 attendees

• Proactive and creative thinker; problem solving and ability to “think on your feet”

• Ability to work long hours, weekends, and travel (as needed)

• Personable, enthusiastic and able to work well in group environments.

WORK ENVIRONMENT • Must be able to tolerate loud noise levels & busy environments

• May work in drastic temperature climates

• Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY   We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.    We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.   We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding job description has

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