Inside Sales Rep – Microsoft ISD Sales Support

About this role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

New Era Technology offers:

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY: We are seeking a high-energy, relationship driven Inside Sales Rep dedicated to supporting New Era Technology’s partnership with Microsoft ISD. This role is focused on building strong working relationships across the Microsoft ISD Sales team, creating repeatable engagement with Microsoft sellers, actively partnering on qualified opportunities, and helping facilitate deals from early identification through closure. A successful candidate will be proactive, organized, commercially aware, and highly effective at coordinating Microsoft, customer, and internal New Era stakeholders to keep opportunities moving forward.

PRIMARY DUTIES include but not limited to:

• Build and maintain productive relationships with Microsoft ISD Sales team members to create awareness of New Era’s services, identify where New Era can support ISD-led customer opportunities, and establish New Era as a trusted subcontracting partner.

• Actively partner with Microsoft ISD sellers on active and prospective deals by supporting opportunity qualification, customer follow-up, solution alignment, deal documentation, and internal New Era coordination.

• Daily and monthly goals:

• Targeted outreach and networking with Microsoft ISD Sales contacts to deepen relationships, uncover new opportunities, and reinforce New Era’s subcontractor value proposition.

• Meetings per month with Microsoft ISD Sales contacts, Microsoft field sellers, New Era account teams, and customer stakeholders. Target agenda is established prior to each meeting, and all post-meeting notes, actions, owners, risks, and next steps are captured in CRM.

• Develop and cultivate repeatable co-selling motions with Microsoft ISD Sales teams, including regular seller engagement, opportunity reviews, service positioning, customer meeting preparation, and deal progression planning.

• Facilitate deal movement to closure by coordinating Microsoft ISD requirements, customer requests, New Era delivery scoping, pricing inputs, staffing needs, SOW/work order status, approvals, and executive escalations.

• Maintain accurate CRM records for Microsoft ISD opportunities, including Microsoft seller relationship, customer profile, ISD source, opportunity stage, contract status, expected start date, forecast category, next step, and close plan.

• Support Microsoft ISD work order, SOW, staffing, renewal, and expansion motions by coordinating with Sales Operations, delivery leadership, recruiting, finance, legal, practice teams, and sales leadership as required.

• Participate collaboratively in Microsoft ISD sales cadence meetings, alliance reviews, Sales Operations reviews, forecast calls, and pipeline reviews to ensure shared visibility, accountability, and deal progression.

COMPETENCIES:

• General understanding of Microsoft solutions, cloud services, modern workplace, security, data, AI, application modernization, and professional services sales motions in an enterprise environment.

• Proficient in Microsoft Office, CRM systems, pipeline reporting, and partner-led sales tracking.

• Ability to network effectively with Microsoft ISD Sales team members, understand their priorities, and position New Era services as a practical subcontracting solution within Microsoft-led customer engagements.

• Exceptional organizational skills and high energy

• Excellent communication skills, with the ability to deliver clear, concise messaging to Microsoft stakeholders, customer contacts, account managers, practice leaders, and sales executives.

• Must be able to ask probing questions, gather requirements, document deal context, identify blockers, and coordinate the appropriate New Era resources needed to help move each Microsoft ISD opportunity toward closure.

• Must be ambitious, persistent, and consistent

• Must be goal oriented with an ability to focus and achieve that goal

REQUIRED EDUCATION & EXPERIENCE REQUIRED:

• BS in Sales, Business Administration, or relevant field preferred

• Proven work experience in sales, partner sales support, inside sales, business development, or technology services sales; Microsoft ecosystem experience preferred.

• Proven strong analytical and organizational skills

• Experience supporting partner-led opportunities, subcontractor sales motions, co-selling relationships, SOW/work order tracking, staffing coordination, or Microsoft-related services opportunities preferred.

LANGUAGE SKILLS: Must be able to communicate effectively in English through written and verbal channels.

PHYSICAL DEMANDS :

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).

• Ability to see and read computer screens and printed documents, as well as adjust f

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