Information Systems Sr Manager - TS/SCI w/Poly

About this role

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Job Qualifications: Skills: Automation, Collaboration, Leadership Management, Services Management, Support Tools Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description: INFORMATION SYSTEMS SR MANAGER

Responsible for end-to-end leadership of multiple remote support and operations functions, ensuring high availability, strong customer experience, and adherence to SLAs.

Key Responsibilities ● Lead and oversee the following operations teams: • User Account Management  – user provisioning, deprovisioning, access changes, and account maintenance • Tier 2 Remote Support  – advanced incident resolution and escalated technical support • COE (Center of Excellence) Remote Support  – subject-matter-expert support for complex and high-impact issues • TPAM (Elevated Access Multi-Factor Authentication) Support  – administration and support of privileged access and MFA solutions • Problem Management  – root cause analysis, trend identification, and long-term remediation of recurring issues

● Serve as the primary   escalation point   for all teams within the Operations Framework to assist with complex, high-visibility, or customer-impacting issues. ● Review and   approve all ServiceNow requests   associated with Operations employees, ensuring compliance with process, policy, and security requirements. ● Monitor SLAs   across all supported services; adjust team posture, workflows, and priorities to improve performance and meet contractual/organizational targets. ● Analyze staffing levels   relative to SLA performance and operational demand; recommend staffing adjustments, cross-training, or scheduling changes as needed. ● Partner directly with the   Program Management Office (PMO)   to identify, prioritize, and resolve operational and customer-impacting issues, ensuring alignment with program goals. ● Collaborate with   Digital Services / DevOps teams   to diagnose and resolve systemic issues, drive stability improvements, and support smooth deployment of new services and changes. ● Provide   backup coverage for the Operations Framework Director , including decision-making authority, stakeholder communication, and incident oversight when needed. ● Identify and   recommend new automation opportunities   and enhancements to existing automations to improve efficiency, reduce manual effort, and enhance service quality.

WHAT YOU’LL NEED TO SUCCEED The Information Systems Sr Manager must have: ● Education: Bachelor of Arts/Bachelor of Science ● Experience: 5+ years of related experience ● Proven experience leading multiple IT/Operations teams (e.g., account management, remote support, problem management, elevated access/MFA support). ● Technical skills: • Strong background in enterprise infrastructure and remote operations (networks, servers, cloud, endpoint management, remote support tools). • Hands-on experience with IT service management platforms (preferably ServiceNow) and ITIL-based processes (incident, problem, change, request). • Solid understanding of identity and access management, including MFA and privileged access management. • Experience monitoring and managing SLAs, operational metrics, and team performance. • Familiarity with automation tools and scripting used to streamline operations and reduce manual effort.

● Leadership & Management: • Demonstrated ability to manage and mentor technical teams in a remote or distributed environment. • Experience acting as an escalation point for complex technical and operational issues. • Proven ability to collaborate with Program Management, DevOps/Digital Services, and cross-functional stakeholders. • Ability to manage staffing plans, capacity, and workload to meet SLA and service quality targets. • Experience providing backup or acting in a senior operations leadership role (e.g., Director) when required.

● Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders. ● High level of ownership, accountability, and decision-making in customer-impacting situations. ● Security clearance level: TS/SCI w/Poly ● US citizenship required ● May require work during   holidays, weekends, and outside normal business hours   when operational needs dictate (e.g., major incidents, high-impact changes, or service outages). ● Certification Required: DoD 8570 IAT Level II certified

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GlobalServices

The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

T elecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to co

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