Information Governance Advisor (Mid-level)

About this role

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Help drive governance oversight, monitoring, reporting, and risk management activities across the USAA Federal Savings Bank (FSB). This role supports a broad range of Information Governance functions, including data stewardship advisory services, access management, data set management, and information-sharing governance.

The position partners closely with data management, data products, and governance stakeholders to implement and oversee governance frameworks, policies, standards, and controls. Working across multiple business areas, you will help ensure effective governance practices are adopted and sustained while coordinating with key partners to support enterprise data management objectives.

This role offers the opportunity to gain exposure across the full governance lifecycle, from policy and standards implementation through approvals, monitoring, and ongoing oversight. The ideal candidate is a collaborative, relationship-focused professional who enjoys working across teams, influencing stakeholders, and contributing to the maturity of enterprise governance capabilities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:                  • Drive adoption for Data Governance Policy, Monitor and Report adherence across bank domains. Facilitate Stewardship and stakeholder forums, executive, committee and regulatory reporting.

• Support and Enable stewardship of data across bank data domains across data management activities including governance of Sensitive Data, Information Sharing, Critical Reports, Critical Data, Data SLAs, User Developed Applications, Enablement Zones, Data Asset Inventories, Data Risk Management, PRCI/RCSA

• Synthesize key information / data and research to recommend information governance initiatives that deliver business value across a single data domain.

• Partner with Enterprise team and stakeholders to continuously enhance information governance process and tools and proposing recommendations for improvements to peers, community and the next level of leadership.

• Anticipate, analyze, and effectively resolve problems and issues; make recommendations and identify when and how to escalate problems to the appropriate level.

• Responsible for acquiring and applying a broad-based knowledge of various lines of the business, channels, data domains and their applications and processes across one-to-many Information Governance standards and data management activities.

• General understanding of risk and compliance principles applied to information governance and data management solutions.

• Operate independently and with peers to execute information governance and data management practices and processes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ​

What you have: • Bachelor's Degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or related technical field; OR 4 years of relevant education and/or experience.

• Minimum 4 years’ experience in Information or Data related practices to include: information governance, information management, Risk, Audit, information architecture, IT, analysis and reporting OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 2 years’ experience in Information or Data related practices as noted above.

• Minimum 1 year of related work experience analyzing data governance issues and delivering data management solutions required, including documenting business workflow and managing data quality processes.

• Extensive experience in data quality metrics, business rules and dashboards. ​

What sets you apart: • Experience navigating complex governance, compliance, risk management, or regulatory environments with the ability to balance strategic objectives and operational execution.

• Demonstrated ability to build effective partnerships and influence outcomes across multiple business teams, functions, and stakeholder groups.

• Knowledge of information governance, data governance, data management, or data risk management practices.

• Experience leading or supporting cross-functional initiatives that require coordination, collaboration, and stakeholder management across diverse organizations.

• Proven ability to adapt to evolving business needs and contribute beyond core responsibilities to drive governance maturity and continuous improvement.

Compensation range: The salary range for this position is: $85,040.00 - $162,550.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your

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