Incident Response Assistant Manager (1LOD Risk Management)

About this role

Role Purpose FTSE Russell is seeking an experienced, organised and resilient Incident Response Assistant Manager to support and coordinate the end-to-end management of operational incidents across the global business!

This role is responsible for ensuring incidents are identified, assessed, recorded, escalated, investigated, remediated and closed in line with LSEG policies, FTSE Russell procedures and applicable regulatory expectations. The Senior Associate will play a key role in maintaining incident lifecycle discipline, supporting timely stakeholder coordination during active incidents, ensuring robust post-incident review, and helping the business identify and address root causes to reduce the risk of recurrence.

Working within the first-line Risk & Control function, the role will partner closely with Operations, Product, Engineering, Benchmark and Index Management, Sales, Legal, Compliance, Risk and other business stakeholders. The role will support the business in responding effectively to incidents in a high-pressure, time-sensitive environment, while ensuring clear documentation, appropriate escalation, accurate reporting and defensible evidence.

The role will also support incident trend analysis, lessons learned activity, management information, governance reporting and preparation of client or regulatory communications where required. It requires someone who can operate with independence, sound judgement and strong delivery discipline, while maintaining accuracy, structure and professionalism during periods of heightened operational pressure.

This is an important first-line risk and control role in a highly regulated, client-critical business, helping to strengthen incident management practices, improve control outcomes and support regulator-credible operational resilience.

Key Responsibilities Incident Lifecycle Coordination and Response • Coordinate the end-to-end management of operational incidents across FTSE Russell, from identification and initial assessment through to remediation, closure and lessons learned.

• Ensure incidents are recorded accurately, consistently and promptly in line with the Incident Management Policy, procedures and internal standards.

• Support initial incident triage, including assessment of severity, impact, client relevance, regulatory sensitivity, operational risk and escalation requirements.

• Coordinate stakeholders during active incident response, ensuring roles, actions, timelines and decision points are clear.

• Maintain strong delivery discipline during live incidents, including action tracking, status updates, escalation points and documentation of key decisions.

• Ensure material, time-sensitive or potentially reportable incidents are escalated appropriately to senior management, Compliance, Risk, Legal and other relevant stakeholders.

• Support effective handover between teams where incidents cut across functions, regions, products, technology platforms or client-facing processes.

• Maintain clear, complete and audit-ready incident records, including chronology, impact assessment, stakeholder updates, key decisions, remediation actions and closure rationale.

• Help ensure incident response activity is timely, controlled and proportionate to the nature, severity and potential impact of the event .

Root Cause Analysis and Post-Incident Review • Facilitate post-incident reviews, ensuring the right stakeholders are engaged and that reviews are completed in a timely and structured manner.

• Challenge the quality and completeness of root cause analysis, ensuring conclusions are evidence-based and do not stop at symptoms or immediate triggers.

• Support identification of contributing factors across people, process, systems, data, controls, governance and third-party dependencies.

• Ensure remediation plans are clearly linked to root causes, control gaps and lessons learned.

• Track remediation actions through to completion, monitoring due dates, ownership, dependencies, delivery risks and evidence quality.

• Identify where incidents may require issue creation, control uplift, procedural change, training, additional monitoring or wider thematic review.

• Support closure readiness assessments by checking that remediation actions are complete, evidence is available, and closure rationale is clear.

• Promote a learning culture by ensuring lessons learned are captured, shared and embedded into process and control improvements.

• cause analysis quality.

• Ensure remediation plans address underlying causes.

• Track actions through to completion.

Reporting, Governance and Management Information • Produce and support regular incident reporting and management information for governance forums, senior management and relevant oversight bodies.

• Provide clear analysis of incident volumes, severity, ageing, remediation status, client impact, root causes, repeat incidents and emerging themes.

• Support preparation of governance packs, including incident summaries, trend analysis, escalation matters, overdue actions and thematic insights.

• Track governance decisions, follow-up actions and escalations arising from incident forums or post-incident reviews.

• Identify recurring themes, systemic drivers or control weaknesses from incident data and escalate these for management attention.

• Support the development of more forward-looking and insight-led incident MI, moving beyond event reporting to highlight operational risk trends, control effectiveness and resilience themes.

• Ensure reporting outputs are accurate, reconciled, clearly explained and suitable for review by senior management, second line, Internal Audit or regulators.

• Support the linkage between incident MI, issue management, RCSA outcomes, control performance and operational resilience reporting.

Client, Regulatory and Stakeholder Communications • Support preparation of clear, accurate and well-evidenced incident updates for internal stakeholders, including sen

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