Incident Response Analyst I

About this role

• Scope • Entry-level monitoring; triages basic alerts; supports investigations. • Conducts initial incident investigations, escalates confirmed threats, and updates run books. • Leads incident handling, coordinates cross-functional responses, and performs forensic analysis. • Oversees incident response strategy, threat hunting, red/blue teaming initiatives, and executive-level reporting.

• Essential Duties and Responsibilities:  • Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations center environment. • Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs). • Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies. • Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. • Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents. • Vendor Management: Experience coordinating with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs.

• Education and/or Work Experience Requirements:  • Experience in managing Data center enterprise incidents. (facility, noc, soc etc.) • Associate’s degree in IT, or equivalent experience. 0–2 years in IT or Security Ops. • Bachelor’s degree in Information Systems, or Computer Science. 2–4 years SOC/IR experience. • 3–5 years of experience in incident response in data center environment.

• Knowledge, Skills & Abilities: • Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence. • Familiarity with log sources (Windows, Linux, firewalls, cloud logs) • Strong analytical, troubleshooting, and decision-making skills under pressure. • Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST). • Excellent written and verbal communication, including technical documentation.

• Competencies: • Active learner, methodical, eager to follow procedures, dependable. • Analytical, responsive, detail-oriented, collaborative, capable of leading investigations. • Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.

Salary Range $59,812.00 - $94,440.00 USD (Salary) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days 401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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