In Room Dining Server

About this role

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

One of the best parts of In Room Dining is that if you’re doing it right, guests are always happy to see you, whether they’re craving a good meal after a long flight, or surprising their person with a sublime spread for two. We’re currently seeking an In-Room Dining Server who enjoys keeping our guests happy and sated, to participate in all tasks related to in-room dining setup and breakdown, and fulfill any other guest requests with genuine enthusiasm, warmth and efficiency. Inside Tip: A sharp sense of timing is essential; and attention to the smallest details go a long way.

MAIN DUTIES:  

The In-Room Dining   Server   w ork s   effectively as part of the In Room Dining service team, primarily responsible for, but not limited to, fulfilling guest service needs and completion of all tasks related to prep, set-up, service, bussing, table retrieval, breakdown, and side duties of amenities and In Room Dining Service.    

GENERAL DUTIES:  

• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.  

• Greet , welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner   using professional language at all times .  Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service.  Provide courteous, friendly and efficient service to all internal and external guests.  Thank guests with genuine appreciation.  

• Consistently   conduct oneself in a professional manner at all times   and work professionally with colleagues and team leaders with a team minded approach.  

• Attend pre-shift meetings to learn shift details, including property and guest expectations.    

• Attend and participate in all required meetings.  

• Responsible for set-up, delivery,   refresh , and presentation of all guest amenities.  

• Collect and transport all supplies needed for the shift including, but not limited to, silver,   china , linen, glassware, condiments, etc.  Set up for deliveries by putting out place settings, arranging table placement , per   property standards.  

• Transport all liquor, wine, beer, soda, juice, condiments, non-food items and glassware to the set-up area.  

• Prepare and set up tables, back-of-house areas, carts, and stations to ensure execution of daily service.  Set tables according to service standards.  Prepare proper “mise- en -place” (i.e. food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates).  

• Answer guest questions from the Hive/Guest Service Team on menu selection and/or ingredients.    Must   have complete knowledge of service time, menu, and daily specials.  

• Record transaction in   point of sale   system at time of order.   

• Communicate guest orders and additional meal requirements, menu questions, length of wait, re-fire orders, allergies, dietary needs, product availability and special requests to the kitchen.  

• Retrieve completed food/beverage orders from kitchen, bar or outlet.  

• Make drinks according to standard recipes using   the proper   glassware and garnishment.  

• Respond to and fulfill any special guest arrangements.  

• Confirm accuracy of order and deliver items in proper service standard times.  Serve food and   beverage   to guests.   

• When serving beverages, abide by all state, federal and local liquor regulations pertaining to serving alcoholic beverages to minors and guests.  

• Check in with guests to ensure satisfaction with delivered food and   beverage .   

• Present physical and accurate check to guest, process payment and follow cash handling procedures.   

• Monitor and maintain cleanliness, sanitation and organization of in room dining areas, guest hallways and service landings practicing “clean as you go” while avoiding breaking and reporting all breakage incidents.  Break down and remove any boxes and packaging used to unpack supplies and equipment related to   in room   dining.  Return any service carts used to transport supplies and equipment to   proper   location.    

• Process food and beverage checks for guests as well as accurately close these accounts out.  

• Responsible for picking up trays and tables from guestrooms, hallways and landings and   bus   them by removing and separating tableware, dishes, glassware and flatware.  

• Perform end of shift cleaning and restocking tasks and breakdown of service.  Ensure all tables are properly set and the in room dining area is clean and neat, returning and restocking all food and beverage items, condiments, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and departing.  Focus on attention to details when bussing and clearing food & beverage and associated equipment and supplies.  

• Maintain high standards of food product, portion control, presentation, service, in room dining supply quality, safety and cleanliness.    

• Follow all cash handling procedures.  

• Adhere to no solicitation of gratuities policy.  

• Input real-time work orders via   HotSOS   and any guest concerns during interaction. Convey with clarity in   HotSOS   any and all   guest opportunities.  

• Perform any other reasonable duties as requested by the leadership team.  

• Identify opportunities to optimize performance and create value by challenging existing   processes;   encouraging innovation and driving necessary change.  

• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in

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