Implementation Project Manager

About this role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity

As an Implementation Project Manager at FourKites, you will lead enterprise-scale deployments of supply chain visibility solutions for Global 1000 companies. This role focuses on comprehensive program management, budget oversight, resource coordination, and delivery governance while ensuring successful adoption of our platform across complex logistics environments.

You will serve as the central orchestrator managing timelines, budgets, risks, and cross-functional resources to deliver multi-million dollar implementations on time and within scope, while maintaining strong stakeholder relationships from C-suite to operations teams.

Impact & Scope : Each program you manage directly transforms supply chain operations for major enterprises, delivering measurable ROI through improved visibility, reduced operational costs, and enhanced logistics efficiency across global networks.

What you’ll be doing:

Program & Project Management

• Oversee end-to-end delivery of enterprise supply chain visibility implementations from contract signature through hypercare transition, serving as the single point of accountability for project success

• Develop and maintain comprehensive program plans including detailed project schedules, resource allocation plans, budget forecasts, risk registers, and milestone tracking across multiple concurrent implementations

• Manage project budgets ranging from $150K to $1M+, tracking burn rates, forecasting resource needs, managing scope changes, and ensuring delivery within approved financial parameters

• Lead formal governance including executive steering committees, weekly status reviews, monthly business reviews, and quarterly program assessments with C-suite stakeholders

• Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution Architects, Carrier Operations Specialists, and third-party integration partners across multiple time zones

• Establish and monitor project KPIs including schedule adherence, budget variance, scope change velocity, customer satisfaction scores, and post-implementation value realization metrics

• Identify, assess, and mitigate project risks including technical integration challenges, resource constraints, stakeholder alignment issues, and external dependencies

• Manage change control processes including scope assessment, impact analysis, stakeholder approval, and contract amendment coordination

• Drive adoption of FourKites' standard implementation methodology while adapting approaches to customer-specific needs and organizational constraints

Stakeholder Management & Communication

• Serve as primary point of contact for customer executive sponsors, IT leadership, procurement teams, and operations managers, facilitating all major project ceremonies including kickoffs, design workshops, UAT sessions, go-live planning, and post-implementation reviews

• Develop and deliver executive-level status reporting, including dashboard metrics, milestone achievement, risk summaries, and value realization tracking, while managing escalations and conflict resolution across customer organizations and internal teams

• Build strong relationships ensuring alignment on objectives, timelines, and success criteria, while coordinating seamless handoffs with Sales during contracting and Customer Success teams for post-implementation transitions

Budget & Resource Management

• Create and maintain detailed resource plans allocating internal team capacity across implementation phases, tracking budget utilization including professional services hours, third-party integration costs, travel expenses, and managing Time & Materials (T&M) engagements with weekly timesheet review and variance analysis

• Forecast resource needs 3-6 months in advance and optimize allocation across portfolio of concurrent projects, balancing team utilization with customer delivery commitments while managing vendor and partner relationships for supplemental resources

Supply Chain & Technical Coordination

• Guide technical teams through complex integrations with customer ERP systems (SAP TM, SAP ECC, Oracle, JDA/Blue Yonder, Manhattan), TMS platforms, OMS systems, and WMS environments, overseeing data mapping, validation, and carrier onboarding activities including EDI 856/214 setup and API integrations

• Coordinate integration testing across FTL, LTL, intermodal, ocean, and air transportation modes, facilitate technical design reviews, and oversee production cutover activities including go-live readiness assessments, rollback planning, and hypercare support

Continuous Improvement & Internal Collaboration

• Analyze implementation performance metrics to identify trends and optimization opportunities, contributing to delivery playbooks, project templates, and best practice documentation while providing customer feedback to Product Management teams

• Collaborate with Professional Services leadership on capacity planning and delivery methodology enhancements, mentor junior team members, and partner with Sales and Pre-Sales teams to support accurate scoping, SOW development, and timeline estimation

About the team:

The Global Implementation Project Management team is a high-performing, customer-obsessed group that thrives on tackling complex, enterprise-scale challenges together. We’re known for our rigor, accountability, and calm execution under pressure—balancing structured program management with flexibility to meet each customer where they are. What makes this team unique is the trust and empowerment we operate with: project managers own outcomes end-to-end

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