Implementation Engineer

About this role

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:

The Implementation Engineer (Solution Architect) works with Inovalon and customer team members to define the objectives and requirements of the customer, support internal and customer system behavior and troubleshooting investigations, and roll out and implement new features and modules aligned to the roadmap.

The Solution Architect works with Inovalon Sales teams and customer team members to define the scope, objectives, and requirements of the customer. The Solution Architect is expected to be a subject matter expert on our software offerings, technical capabilities, customer workflows and interpersonal communication.

Duties and Responsibilities:

• Work with customer/end-users to gather and translate the business needs into detailed software requirements (Functional/Non-Functional, Integration and technical specifications).

• Perform system analysis on software programs, applications, and web services/APIs, utilizing development tools, including potential source code and system configurations investigation, during analysis.

• Lead and guide testing and troubleshooting of system features during implementation, including documenting defects, errors and solutions by performing RCA (Root Cause Analysis).

• Become fluent in engineering process and maintain relationships with key technical subject matter experts.

• Engage technology, product and operational experts as applicable to advise / create solution options that mitigate risks and ensure a successful solution roll-out.

• Learn Platform Architecture, product, and integration capabilities and remain current on them.

• Efficiently integrate new systems, features, modules, and applications with business operations and services.

• Assess customer technology and operational constraints to identify gaps and risks.

• Document process workflow, build and configure the system based on design and ensure configuration meets requirements and works as expected.

• Create and maintain deliverables within the assigned area.

• Collaborate as part of the full client lifecycle to include: RFP, demo, project kick-off, implementation, go live and optimization.

• Maintain industry expertise.

• Maintain compliance with lnovalon's policies, procedures and mission statement.

• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.

• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.

• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.

• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Education:

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in Computer Science or a related field is strongly preferred or equivalent healthcare technology experience required

Experience:

• 2-4 Years consulting experience on technical projects as developer, analyst, architect, technical project, or solution consultant required

Skills and Abilities:

• Strong investigative, analytical and interpersonal communication skills;

• Experience with sFTP and API integration projects;

• Understanding and experience with object-oriented programming language(s) required, experience with C# .NET, .NET Core, Aurelia, and JavaScript preferred;

• Hands-on implementation experience on a Cloud-based SAAS Platform;

• Experience in writing simple to complex SQL queries (any relational database); Oracle is preferred;

• Experience with SQL tuning and troubleshooting;

• Experience with API testing and validation tools like SOAP-UI, Postman;

• Hands-on experience with API configuration;

• Experience with VSTS, Visio, Excel, Word, etc.;

• Experience in Browser Developer Tools is required (Tools like https://developers.google.com/web/tools/chrome-devtools);

• Knowledge of any issues tracking system like ServiceNow or Jeera is required;

• Troubleshooting/RCA (Root Cause Analysis) experience;

• Minimum of 1 year of experience in a healthcare/specialty pharmacy-related environment is preferred;

• Excellent communication, organizational and observational skills;

• Proficient problem-solving skills with good judgment and decision-making;

• Work well as a member of a team;

• Must be goal-oriented and focused;

• DNN (Dot Net Nuke) or similar product experience is preferred; and

• Experience with implementation of a Client-server application is preferred.

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and can

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