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Implementation Consultant - Proposal Management - Northern Virginia/DC Metro GovCon Corridor preferred, NYC considered

Autogenai

Virginia, United States, US$85k – $100konsite

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About this role

Join AutogenAI – Revolutionizing Proposal Writing with generative AI

AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across industries.

Our innovation stems from a belief that language AI technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering AI language engines customized to their needs that save time, improve content quality, and increase win rates in highly competitive markets.

AutogenAI is a company where everyone can have a career-defining experience and success is achieved by fostering a culture where innovation and ambition thrive. As we scale, passionate professionals are invited to join our journey of innovation, helping shape the future of AI-powered business solutions.

Job Summary:

AutogenAI is seeking a proactive and customer-focused Implementation Consultant to join our team. In this role, you’ll be the primary guide for new customers, ensuring they have a seamless and positive experience implementing our platform. You’ll manage onboarding journeys, configure the platform to meet customer needs, deliver impactful training, and drive early adoption and engagement. Your work will help customers reach key milestones and set the stage for long-term success with AutogenAI stage for long-term success with AutogenAI.

This role is preferably based in the Northern Virginia/DC Metro GovCon corridor, including Tysons, Reston, Herndon, Chantilly, Arlington, Fairfax, and the surrounding DC market. NYC may be considered for an otherwise exceptional candidate. Travel should be oriented primarily toward customer onboarding, in-person training, DC-area customer meetings, and GovCon industry events, with periodic travel to the Midtown NYC office as needed.

What you'll be responsible for:

• Customer Onboarding : Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.

• Project Management : Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.

• Platform Configuration : Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption.

• Training Delivery : Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.

• Proposal Workflow Alignment: Help customers connect the platform to their existing proposal workflows, including RFP intake, compliance review, annotated outlines, content reuse, review cycles, writing assignments, and deadline-driven submissions.

• Customer Engagement : Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.

• Cross-Functional Collaboration : Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.

• Customer Communication : Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.

• Customer Handover : Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.

What You'll Bring to the Team:

• Customer-Centric Mindset : A passion for delivering high-quality, impactful experiences tailored to customer needs.

• Project Management Skills : Proven ability to manage multiple onboarding projects simultaneously with strong attention to detail.

• Exceptional Communication : Confident communicator with strong presentation skills; able to engage a range of stakeholders.

• Adaptability : Flexible, solutions-oriented, and comfortable navigating change in a high-growth environment.

• Technical Acumen : Ability to quickly learn and adapt our platform to customer use cases and workflows.

• Proposal Fluency: Practical understanding of proposal development, including RFP review, compliance, outlines, content reuse, color reviews, proposal deadlines, and the roles of capture, business development, proposal management, SMEs, and executives.

• Federal/ GovCon Awareness: Familiarity with Federal contractors, public-sec tor procurement, and the operating realities of proposal teams working in structured, deadline-driven environments.

Requirements:

• Proposal-Writing Industry Exposure: Understanding of the proposal-writing space, including industry-specific challenges and opportunities.

• Customer Engagement: Proven track record of delivering exceptional onboarding experiences and managing multiple customer projects simultaneously.

• Communication Skills: Exceptional written and verbal communication skills, with experience delivering training and presentations.

• Cross-Functional Collaboration: Ability to work effectively with sales, customer success, and product teams to deliver a seamless onboarding experience.

• Adaptability: Comfortable working in a dynamic, fast-paced environment (previous startup or consulting experience preferred)

• Technical Acumen : Ability to quickly learn and adapt our platform to customer use cases and workflows.

• Location alignment: Based in or able to regularly support the Northern Virginia/DC Metro GovCon corridor, with a strong preference for Tysons, Reston, Herndon, Chantilly, Arlington, Fairfax, and nearby areas.

Preferred Qualifications:

• Experience: 2+ years' experience in B2B SaaS, implementation, onboarding, customer success, proposal management, capture support, or another customer-facing role. Federal/ GovCon proposal experience should be weighted heavily against generic SaaS onboarding experience.

• Start-Up Experience: Previous experience leading onboarding projects in a fast-paced startup e

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