Implementation Consultant

About this role

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management activities required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations that deliver meaningful outcomes for organizations operating critical infrastructure.

The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Technical/Solution Consultant, Customer Support, Product Management, and Engineering teams to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, stakeholder engagement, and customer enablement activities required to bring customers live, including requirements gathering, timeline management, cross-functional coordination, and functional configuration decisions involving hazard and task libraries, templates, workflows, and role-based permissions.   This is a hands-on leadership role accountable for ensuring the solution is configured to align with customer operational processes while driving successful, on-time implementations in partnership with technical delivery teams. The ideal candidate is customer-focused, collaborative, adaptable, and passionate about helping customers achieve business value through technology. This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational excellence, innovation, strong communication, and dependable project execution are essential to customer success.   Location: United States (Remote) with up to 50% travel   Duties & Responsibilities   Implementation & Project Leadership • Lead the functional implementation workstream for enterprise customer deployments from project kickoff through go-live, demonstrating accountability for delivery quality, customer outcomes, and overall project success.

• Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders.

• Facilitate discovery and requirements workshops to understand customer business processes, operational workflows, objectives, and success criteria.

• Translate business requirements into scalable, well-documented configuration plans, including hazard and task libraries, templates, workflows, and role-based permissions.

• Partner closely with Technical/Solution Consultants to ensure alignment between functional requirements and technical implementation activities, including integrations, SSO, data migration, and environment setup.

• Lead customer status meetings, steering committees, and cross-functional alignment sessions, fostering transparency and trust throughout the engagement.

• Maintain accurate project documentation, meeting notes, decisions, and implementation artifacts to support repeatable delivery practices.

• Act as a trusted advisor, providing guidance and recommendations that help customers maximize value from the platform.  

Business Process & Configuration Design • Lead business process design sessions with customer stakeholders, including Safety Managers, Operations Leaders, Supervisors, and other operational teams.

• Define and own configuration decisions related to forms, templates, hazard and control libraries, workflows, and system permissions.

• Validate that configured processes accurately reflect real-world field operations and customer requirements.

• Collaborate with subject matter experts to ensure solutions support day-to-day operational needs while aligning with industry best practices.

• Recommend innovative approaches that improve efficiency, consistency, and adoption across customer organizations.  

Training, Adoption & Change Support • Support training strategy development and delivery in partnership with customer stakeholders and change management resources.

• Identify key champions and stakeholders who can support user adoption and successful rollout activities.

• Gather, evaluate, and incorporate user feedback during pilot programs and early go-live phases to drive continuous improvement.

• Promote effective change management practices that help customers realize value and achieve long-term success.  

Testing, Validation & Go-Live Readiness • Coordinate User Acceptance Testing (UAT) planning and execution from a functional and business-process perspective.

• Identify, communicate, and proactively manage implementation risks, dependencies, and blockers.

• Support go-live readiness reviews, cutover planning, and deployment activities.

• Ensure successful transition of customers to Customer Success and Support teams through complete knowledge transfer and documentation.

• Monitor implementation outcomes and contribute to lessons learned activities following deployment.  

Scalable Implementation Practices • Identify recurring configuration and implementation challenges and develop reusable templates, playbooks, and best practices.

• Collaborate with Product and Engineering teams to influence platform enhancements based on customer feedback and implementation experience.

• Create and maintain implementation documentation that improves delivery consistency, reduces manual effort, and increases deployment efficiency.

• Contribute to the continuous improvement of implementation methodologies, tools, and customer onboarding experiences.  

Required Skills & Experience • 3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles.

• Demonstrated experience leading project or functional workstreams for enterprise software implementations.

• Strong ability to tran

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