Identity & Access Management (IAM) Intern

About this role

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Position Summary The Identity & Access Management (IAM) Intern supports the Information Security and IT teams in managing user identities, access rights, and authentication services across the organization. This role provides hands-on experience with identity governance, cybersecurity operations, and compliance in a healthcare environment. Qualifications • Currently possess or pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field. • Strong analytical, organizational, and communication skills. • Ability to handle sensitive information with a high degree of confidentiality. • Familiarity with Microsoft 365, Active Directory, Entra ID, MFA, or SSO is a plus. Job Responsibilities • Assist with user account provisioning, modifications, and deprovisioning. • Support access management activities, including security groups and role-based access controls (RBAC). • Participate in user access reviews and compliance-related audits. • Assist with MFA enrollment, password resets, and account troubleshooting. • Help document IAM processes and support continuous improvement initiatives. • Perform research and assist with IAM-related projects and reporting. Competencies • Satisfactorily complete competency requirements for this position. Responsibilities of all employees • Always Represent Chapters Health System professionally through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Chapters Health System policies, procedures and standard practices. • Observe the Chapters Health System health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Chapters Health System. • Use resources in a fiscally responsible manner. • Promote the Chapters Health System through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels.

Qualifications: • Current enrollment in graduate or undergraduate degree program • Proficiency in MS Office Suite, Outlook, and Internet applications • Strong verbal and written communication skills • Good analytical, prioritizing, and organization skills • Ability to develop and maintain professional, collaborative relationships with business partners • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment • Self-motivated with critical attention to detail, deadlines, and reporting • High degree of confidentiality

Competencies: • Satisfactorily complete competency requirements for this position.

Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:  • Supports day-to-day operations developing a general understanding of all aspects of administrative functions including policies, procedures, and processes.  • Gains exposure to various business functions specific to business group. • Gathers information and performs research. • Assists with reports, letters, documents and other forms of communication. • Observes processes and makes recommendations for improvements. • Provides assistance with special projects, as needed. • Performs other duties as assigned.

Compensation Pay Rate: $16.00

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/ .

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