ID Verification Agent - Data Entry Specialist

About this role

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

ID Verification Agent (Data Entry Specialist)

Location: Louisville, KY, US, San Diego, CA, US

Pay: $16.65/hr with $1.00 shift differential for any hours worked after 6pm

Shifts:

EST Time Zone: 2:00 PM - 10 PM, 3:00 PM - 11:30 PM, 4:30 PM - 1:00 AM

PST Time Zone: 11:00 AM - 7:30PM, 1:30 PM - 10:00 PM, 12:00 PM - 8:30 PM

Position Overview

The ID Verification Agent will be a member of the Operations team. This role will be primarily responsible for ensuring every consumer who conducts business with ecoATM meets the required criteria for approving a transaction. The position requires the ability to remain focused while quickly verifying new transactions. Ideal candidates will have strong attention to detail and be able to work with speed and accuracy.

During the 2-week training period, employees must be available to train M-F during a day shift. After the training period is over, employees will work with their supervisors to determine the official shift hours.

Key Responsibilities

• Approve or deny transactions with customers based off of the requirements for conducting business with ecoATM

• Responsible for timely and accurate verifications

• Perform data entry and data verification tasks

• Schedule Expectation: must be available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.

Education & Experience

• High school diploma/GED or 6+ months of data entry/verification experience required

• Experience working in a call center or customer service environment is preferred

Knowledge, Skills & Abilities

• Basic computer application skills

• Fluent in English

• Dependable, honest, & trustworthy

• Must work well within a team environment

• Able to work a flexible schedule, including evenings and weekends 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

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