ICM Intern - Fall 2026 (UNPAID)

About this role

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background : Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation   assistance , resettlement services, and advocacy for refugees and victims of crisis or violent conflict. The Intensive Case Management (ICM) program currently   operates   in 2 9   offices across the IRC’s U.S. network. ICM serves the most vulnerable refugees during their first five years of resettlement, helping them achieve self-sufficiency by identifying their unique needs, the barriers that prevent them from functioning and integrating into the mainstream, and the specific goals that they will reach as a result of enrollment in the ICM program.  

The Intensive Case Management (ICM) Intern will work closely with the Intensive Case Management (ICM) and the Supplemental Case Management (SCM) caseworkers to assist with addressing clients’ needs in their areas of vulnerability and address barriers to health and wellness for refugee and displaced clients with severe physical or mental health conditions, the elderly, single-headed households, primary caregivers, and victims of sexual assault and gender-based violence enrolled in the ICM program. ICM Interns will   be responsible for   checking in on the well-being of clients, providing comprehensive support when needed, and building clients' self-sufficiency.   

RESPONSIBILITIES:  

•Attend intern orientation  

• Assist   with client check-ins (over the phone, in person, or video, as   appropriate   or preferred by client)  

•Assist with ICM client intakes and assessments  

•Develop individualized plans with detailed action steps based on client needs   

•Educate clients on the U.S. healthcare and benefits systems, as needed  

•Provide transportation to appointments and attend appointments with clients, as appropriate  

•Communicate with community partners for the purpose of case coordination  

•Explore community resources and   assist   with client internal and external referrals to connect to outside organizations/agencies  

• Assist   clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.)  

•Keep thorough and   accurate   case file documentation in the IRC's database  

• Assist   with organizing digital files, keep all digital files up to date, and create new digital client files as needed.  

•Record hours and   submit   completed timesheet for each month via the IRC’s online Volunteer Dashboard  

•Communicate client concerns and potential challenges to ICM   caseworker .  

QUALIFICATIONS  

•Be respectful and aware of the varied backgrounds and   experiences of   the refugee clients .    Respect their beliefs and values, which may differ from yours.   

•Strong interpersonal skills and interest in working with the refugee community  

•Ownership of a car, a valid driver’s license, and car insurance  

•Willingness to transport clients in your personal vehicle (optional)  

•Willingness to be flexible and accommodating to client needs  

•Will need access to a computer and must be willing to   comply with   IRC acceptable use policies.  

This position is unpaid and reports to the SCM Caseworker.  

IRC is an Equal Opportunity Employer. IRC considers all applicants   on the basis of   merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status,   disability   or any other characteristic protected by applicable law.  

The IRC is committed to fostering an accessible workplace. We encourage individuals of all backgrounds, experiences, and abilities to apply for positions that align with their qualifications and interests. If you are selected for an interview, please inform your recruiter if you   require   any   accommodations   during the recruitment process. Examples of accommodations may include extended time for interviews or assessments, flexible scheduling to accommodate medical appointments, or   assistance   with communication needs. The IRC has offices in many locations, each with varying capacities to provide specific accommodations. While we are committed to doing our best to meet your needs, please note that certain accommodations may depend on the resources and facilities available at each location. Please   know   we will carefully consider all requests and make every effort to ensure a supportive and accessible recruitment process.  

  PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct . Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding , Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions a

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