Ice Cream Assistant HR People Partner - Vermont Manufacturing

About this role

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.   We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

Terms: Candidates must be legally authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. Employment eligibility will be verified as part of the hiring process.  International sponsorship or local/ international relocation not supported

THE ROLE:   In partnership with factory leadership, employees, and the broader HR team, the Assistant HR People Partner helps create a safe, respectful, inclusive, and high-performing workplace aligned with The Magnum Ice Cream Company values and Ben & Jerry's Three-Part Mission.

This role serves as a trusted HR resource supporting day-to-day people operations at the St. Albans manufacturing facility. The Assistant HR People Partner provides guidance on employee relations matters, supports talent and capability development, manages employee lifecycle processes, coordinates accommodations and leave-related matters, and helps ensure consistent application of policies, labor agreements, and employment practices. The role plays a critical part in building employee trust, strengthening workforce engagement, and delivering an exceptional employee experience.

WHAT YOU'LL BE RESPONSIBLE FOR • Support employees and frontline leaders regarding HR policies, employee concerns, attendance, performance, and workplace issues. • Support a positive employee experience by building trusted relationships across the manufacturing workforce. • Support hourly employee candidate experience, orientation, and onboarding processes. • Conduct workplace investigations and fact-finding activities while ensuring fair, respectful, and consistent treatment of employees. • Coordinate performance management activities, corrective action processes, and coaching discussions with leaders. • Support leave administration processes and employee return-to-work activities. • Assist with grievance administration, labor relations activities, and interpretation of collective bargaining agreements in partnership with the Senior HRBP. • Maintain employee records and support HR transactions, ensuring data accuracy and compliance. • Analyze people metrics such as attendance, turnover, overtime, vacancies, employee relations trends, and onboarding effectiveness to identify opportunities for improvement. • Partner with factory leadership teams to support engagement initiatives, culture-building activities, communication programs, and recognition efforts. • Seek continuous improvement opportunities in HR processes, policies, and ways of working to improve employee experience and operational efficiency. • Ensure consistent application of company policies, employment practices, and legal requirements. • Support organizational changes, workforce initiatives, and transformation activities as required.

WE'RE LOOKING FOR SOMEONE WHO • Thinks end-to-end and takes ownerships for results • Is comfortable working in a fast-moving, evolving organisation • Values collaboration, clarity and low-ego ways of working

Skills, Experiences & Qualifications:     • Bachelor's Degree in Human Resources, Business, Industrial Relations, or a related field preferred. • Minimum of 3-5 years of progressive HR experience, preferably in a manufacturing, production, warehouse, or distribution environment. • Demonstrated experience handling employee relations matters, investigations, performance management, and workplace conflict resolution. • Working knowledge of U.S. employment laws, including wage and hour practices, leave management, accommodations, and workplace compliance requirements. • Experience supporting unionized workforces or labor relations environments preferred. • Strong interpersonal skills with the ability to build credibility and trust with hourly employees, supervisors, and leaders. • Ability to maintain confidentiality and exercise sound judgment in sensitive situations. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced manufacturing environment. • Action-oriented with a continuous improvement mindset and ability to identify practical solutions to workplace challenges. • Proficient in HR systems, reporting tools, Microsoft Office applications, data analytics, and automated workflow administration, including experience with UKG WFM or similar workforce management platforms. • Flexibility to support evening operations and employee populations across multiple shifts.

WHAT YOU'LL GET Alongside meaningful work and strong development, we offer a reward package that typically includes: • Market-competitive pay and performance related rewards • Flexible ways of working • Support for health, wellbeing and life outside of work • Time off to rest and recharge • Ongoing learning and development opportunities • Medical, dental and (where applicable) vision coverage  • Health and wellbeing support, including employee assistance programs and wellness initiatives  • Health-related savings and spending accounts  • Retirement savings programs with a competitive matching plan

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