Hybrid Insurance Tracking Representative

About this role

** Candidates must reside in and perform all work from within the United States. Applicants located outside the U.S. will not be considered at this time.**

GENERAL DESCRIPTION

Under direct supervision, this Hybrid Processor position will be responsible for timely and accurate data entry of processing insurance documentation that satisfy loan requirements. You will be trained on a variety of insurance documents for different lines of business and expected to process transactions as necessary across those lines. Duties can include providing superior customer service to customers and insurance agents while supporting the call center. You will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. Additionally, you will accurately complete loan transactions, as necessary. 

About HUB:  HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.    Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio. 

Why Choose HUB?  Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Match insurance documents to loan records in the Miniter Ecommerce System.  

• Analyze and process insurance documents to loan records ensuring the documents are   appropriate   and policy coverages are sufficient.  

• Provide proficient and   accurate   data entry of insurance documentation   in accordance with   policies and procedures.  

• Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.  

• Process transactions across multiple work queues daily  

• Actively   participate   in all training sessions, team meetings, department   meetings   and One-on-one meetings.  

• Provide quality customer service and   assistance   to customers with   a timely   resolution.  

• Educate customers as to why insurance documents are   required   for their loan.  

• Process loan transactions with high quality and productivity during call wrap-up.  

• Attends industry related continuing education training and courses .  

• Other responsibilities as directed.  

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically   required   and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work   periods   or otherwise   to balance   the workload.  

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• High attention to detail is   required  

• Skills testing may be   required  

• At least one-year Call Center experience  

• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred  

• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members  

• Proficiency   with Microsoft Office Suite (Word, Excel, Outlook)  

• Ability and willingness to   utilize   company’s   computer system and software  

• Ability to understand policy   forms and coverage descriptions  

• Organizational skills   required  

LICENSING OR CERTIFICATION REQUIREMENTS

None required.

BENEFITS

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)  

• FSA available  

• Dental plans through BCBSIL  

• Vision insurance through VSP  

• Employer paid Short Term Disability  

• 5 Weeks of Paid Parental Leave  

• Employer paid Life Insurance – 2x your salary  

• 401k -Company matching  

• 10 paid Holidays  

• Floating Holidays and Personal days  

• Accrue Vacation and Sick time from day 1  

• Tuition   Reimbursement  

• Chromebox   is provided  

• Monitor and Mouse   are provided  

• Headset   is provided  

WORKING CONDITIONS

• Extended viewing of multiple screens for seven or more hours per day.

• Extended periods of sitting.

• A safe home office or quiet workspace with high-speed, reliable internet connectivity is required.

SCHEDULE

**  Hours of operation are Mon-Fri 7am - 7pm Eastern Time. During training, work hours will be 8am-5pm Eastern Time. Upon completion of training, you will be asked to work a rotating late shift which ends at 7pm Eastern Time. **

You will need • A safe home office or quiet workspace with high speed and reliable internet connectivity   

Compensation: The starting pay range for this position is $

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