Human Resources Generalist

About this role

Job Description Role : HR Generalist Location : NYC (Hybrid – in-office on Tuesdays and Wednesdays) Hours of operation : 9am - 6pm EST

THE OPPORTUNITY The US HR Generalist is a key member of MiQ’s Talent team, delivering high‑impact, day‑to‑day HR support to employees and managers across the US. Reporting to the Senior HR Director in NYC, this role ensures consistent, high‑quality HR operations and guidance across a broad range of core HR functions. We’re looking for a versatile, dynamic HR professional who can both thrive as a collaborative team player and operates effectively with a high degree of independence. As a visible champion of MiQ’s culture and values, the US HR Generalist builds trusted relationships with stakeholders at every level of the organization. Combining exceptional attention to detail with a strong focus on reliability, they bring structure, clarity, and consistent follow-through to every interaction, delivering a gold-standard HR service that advances both people and business outcomes.

WHO YOU ARE YOUR PERSONALITY We love different personalities at MiQ and strive to build teams constructed with diverse backgrounds and inclusive points of view. That said, we firmly believe that our values bring us together and we look for people who align with our values below. • Passion – We love and live what we do.

• Determination – We always find a way to ‘figure it out’.

• Unity – We hold each other accountable. We win and lose as a team.

• Agility – We anticipate the unexpected, embrace and adapt to change.

• Courage – We dare to think unconventionally.

WHAT YOU’LL BE DOING  As an HR Generalist, you will apply a solutions-focused mindset to help our teams achieve peak performance. In this role, you will be responsible for, but not limited to, the following: • Drive complex HR initiatives from planning through execution, overseeing timelines, and stakeholder expectations to deliver high‑quality outcomes across projects, including annual open enrollment and onboarding programs.

• Cultivate strong cross-functional and global HR partnerships to enable knowledge sharing, promote best practices, and support critical people programs such as internal mobility, performance cycles, and compensation reviews.

• Resolve complex Human Resources matters and serve as a subject matter expert on employee lifecycle transactions, policy interpretation, time and attendance, benefits, and other HR-related inquiries.

• Support people managers on performance management administration, documentation requirements, and Human Resources processes.

• Identify process improvement opportunities, analyze recurring issues, and contribute to standardization, simplification, and continuous improvement initiatives across Human Resources.

• Lead and evolve a broad range of employee relations initiatives by partnering with the Senior HR Director to design, build, and continuously improve internal processes, including MiQ’s Wellness Program framework, investigation protocols, and other key people practices.

• Maintain compliance with federal, multi-state, and local employment laws and regulations; routinely review and update policies and practices to ensure ongoing compliance. 

• Maintain accurate and up-to-date employee records and HR documentation.

• Enter and manage employee data changes in the HRIS, ensuring accuracy and consistency.

• Conduct monthly HR data analysis (i.e.:  identifying trends in turnover and attrition to inform decision-making.)

• Stay informed on HR trends, best practices, and regulatory changes.

• Additional responsibilities as assigned by the Senior HR Director or CPO.

YOUR QUALIFICATIONS • Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.

• 4+ years of experience in Human Resources operations, shared services, employee relations support, or a Human Resources generalist or specialty discipline.

• Experience independently managing complex Human Resources cases within established policies and procedures.

• Experience analyzing data, identifying trends, and supporting process improvement initiatives.

• HRIS/Workday experience strongly preferred

• ADP WFN experience strongly preferred

• Fluent or advanced proficiency in Excel and/or Google Sheets, including V-LOOKUPs, is required.

• Knowledgeable about core topics in the HR space; keeps up to date on new and emerging benefits and trends

• Capable of handling multiple projects simultaneously

• Willingness and ability to conduct administrative detail work (i.e., data entry & analysis) with high accuracy

• Demonstrated critical-thinking and problem-solving skills 

• Proven ability to coach and guide junior managers through HR processes

• Able to flex mid-stream as needed to meet shifting business needs and approaches

• Model professional maturity - welcomes, reflects on, and integrates feedback, always seeks solutions, voices concerns respectfully, holds self-accountable, and encourages others to do the same

• Alignment with MiQ's core values

• A can-do attitude to provide energy, drive, and enthusiasm

Benefits:  Every region and office has specific perks and benefits, but every person joining MiQ can expect: • A hybrid work environment 

• New hire orientation with job specific onboarding and training  

• Internal and global mobility opportunities 

• Competitive healthcare benefits  

• Bonus and performance incentives 

• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 

Pay Transparency For individuals assigned and/or hired to work in New York, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experie

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