Human Resources Business Partner

About this role

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Human Resources Business Partner – AMER (HRBP) , you serve as a trusted advisor to assigned U.S. leaders, partnering to build high-performing teams, strengthen organizational effectiveness, and drive talent outcomes that support Rithum's business objectives. You provide strategic and day-to-day HR partnership across the employee lifecycle, helping leaders navigate organizational change, performance management, talent development, employee relations, and workforce planning while fostering an engaging and inclusive culture.

Rithum is an AI-first organization. All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Strategic Business Partnership

• Serve as a trusted advisor to assigned U.S. leaders, providing guidance on organizational effectiveness, talent management, workforce planning, and employee engagement.

• Build partnerships to understand business priorities and work closely with the VP HR & Talent Management to translate them into people strategies.

• Partner with leaders to support organizational design, team effectiveness, and change initiatives that enable business growth.

• Leverage workforce data and insights to identify risks and opportunities, inform recommendations, and support business goals.

Talent Management & Organizational Effectiveness

• Partner with leaders to develop, engage, and retain talent.

• Support performance management, coaching, talent reviews, succession planning, and employee development.

• Partner with leaders, Compensation, and Talent Management to define roles, support organizational design, align work with the Rithum Career Framework.

• Partner with leaders to identify organizational and capability gaps and deliver scalable talent solutions.

Employee Relations & Leadership Coaching

• Coach leaders on employee relations, performance management, policy interpretation, conflict resolution, and employment practices.

• Resolve employee relations matters fairly, consistently, and promptly while balancing business needs and the employee experience.

• Foster an inclusive, respectful workplace aligned with Rithum's values and culture.

• Guide leaders through organizational change and complex people decisions with empathy, consistency, and sound judgment.

Cross-Functional Partnership & Operational Excellence

• Partner with Talent Acquisition to support hiring efforts and onboarding, as appropriate.

• Collaborate with Compensation, Talent Management, Enablement, Total Rewards, People Operations, Legal, and other HR partners to deliver integrated people solutions.

• Leverage AI and emerging technologies to improve HR service delivery, automate repeatable work, enhance decision-making, and increase operational efficiency.

• Identify opportunities to improve HR processes through analytics, automation, and continuous improvement.

• Maintain knowledge of employment law, HR best practices, and workforce trends to ensure compliant and effective people practices.

Qualifications

Minimum Qualifications

• 3+ years of progressive Human Resources experience, including prior HR Generalist or Human Resources Business Partner experience.

• Experience advising leaders on performance management, employee relations, organizational effectiveness, talent management, and change management with measurable results.

• Experience analyzing workforce data and trends to proactively identify risks, opportunities, and recommendations to inform and influence business decisions.

• Strong business acumen with the ability to balance strategic priorities and operational execution.

• Strong consulting, coaching, communication, and relationship-building skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

Preferred Qualifications

• 5+ years of progressive Human Resources experience, including prior Human Resources Business Partner experience.

• Bachelor's degree in human resources, Business Administration, or related field preferred.

• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR).

• Experience supporting organizational transformation, change management, or workforce planning initiatives.

• Experience working with global teams or in a multinational organization and understands that people practices may vary by region.

Travel Required

Up to 10%

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, suppo

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