HR Service Center Partner II

About this role

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  www.amcor.com  I  LinkedIn  I  Glassdoor  I  Facebook   I  YouTube

Job Description As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner II is a hands-on role where you will be a team player responsible for providing administrative and analytical support to the HR team and all other employees at varying levels within the organization. The HR Service Center Partner II is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer-focused support within service level agreement expectations. The HR Associate II will also have a deeper responsibility to include project-focused work, which includes coordination of cyclical processes, events, and new initiatives.  The ideal candidate welcomes constant change and is someone who can be strategic, inventive, as well as tactical in implementation. The HR Associate II is a valuable resource for team members, providing guidance and support to make them successful, while also making a positive impact on how team members experience organizational change and growth.

WHAT YOU GET TO DO • Subject matter expert and point of escalation to Service Center peers in assigned specialty space(s) • Escalation point-of-contact within the HR Service Center • Provide project support for specialty area and large-scale repeated processes • Provide support and learning to peer HR Service Center team members as a subject matter expert and mentor across specialty spaces • Engage with HR team members of focus areas to continually grow knowledge and receive/provide feedback • Develop strong business relationships with all business functions you support, coaching and advising leaders on change management • Assist Service Center Lead and Manager with complex inquiries impacting specialty space, or as assigned • Draft, review, and distribute mass communications to appropriate individuals related to specialty space • Assist the HR Service Center Lead in developing continuous process improvements to further gain efficiencies in specialty spaces and department • Review employee data forms and reports, interpret entry requirements, and complete complex data entry in HR technology solutions with accuracy • Respond to all employee, manager, or HR inquiries via email and phone utilizing case management tool • Achieve resolution of cases at rates which meet or exceed established metric standards and service levels • Audit employee data to ensure data integrity exists in all HR systems • Respond to report requests of all complexities, and be a point of escalation for customized report requests to the Shared Services team • Follow the established escalation paths to resolve complex inquiries • Maintain advanced knowledge of all HR plans and program designs • Responsible for creating and updating team process and employee resource documents for all specialty spaces • Maintain knowledge of HR trends, best practices, regulatory changes and employment law, along with gaining Amcor business knowledge to best assist Amcor colleague base • Continuous process improvements to further gain efficiencies in focus area • Ensures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.e. AA, EEO, FLSA, ADA, etc.).

WHAT WE VALUE • Teamwork with peers and the broader HR team across all supported business units • Exceptional value-added support to exceed our internal customers’ needs aligned to their success • Energy and passion with an eye towards continuous improvement in self and process • Detail-oriented with excellent analytical, critical thinking, and problem-solving skills • Ability to respect and maintain confidential information • Self-motivated, proactive, and capable of working on own initiatives with limited supervision • Maintains a positive and respectful attitude while working independently and in team environments • Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data • Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

WHAT WE WANT FROM YOU • Bachelor’s degree required, preferably in Human Resources • 2-3 years of experience in Human Resources • In-depth knowledge of the principles, practices, and infrastructure of Human Resources

Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: • Our people are engaged and developing as part of a high-pe

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