HR Operations Coordinator

About this role

Provide support for all HR functions across the Inspire Brands Operations and Support Centers. Ensure compliance throughout all Inspire Brands affiliates and protect the company with consistency, adherence to regulations and laws. This position will also be responsible for defined processes within Talent Management and various administrative tasks as assigned. The   People Link   Specialist will develop a working knowledge of Background Checks, the I-9 process, and data integrity.  

RESPONSIBILITIES  

Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats. Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR related systems and processes and procedures including:   • Employee Relations  

• HRIS System Access  

• E Verify / I-9 Compliance  

• PTO  

• Background Checks  

• Learning Management Systems  

Prioritize and support administrative work for various Human Resources departments   

Maintain   enterprise Employee Case Management System, which includes:  

• Monitor Employee Systems for critical issues and escalate as   required  

• Ensure cases are completed and closed per SLAs  

Respond to/Provide administrative HR support for incoming employment-related subpoenas & security clearance responses  

Manage compliance for   terminated   team member files and manage active manager files  

Respond to Unemployment claims,   appeals   and hearings  

Act as a back-up for the onboarding process in the Support Centers  

Perform miscellaneous administrative tasks as necessary and   participate   with special projects, as needed  

  EDUCATION QUALIFICATIONS  

• A two-year associate/technical degree in Human Resources or equivalent experience and training   

EXPERIENCE QUALIFICATION  

• Prior experience using HR systems  

  REQUIRED KNOWLEDGE,   SKILLS   or ABILITIES  

• Effective verbal and written communication  

• Basic problem solving  

• Effective time management  

• Excellent customer service  

• Proficient with Microsoft Office suite  

• Ability to   maintain   confidential information   

• Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting  

  Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

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