HR Leave and Accommodation Specialist – US Leave, Absence and Disability Benefits

About this role

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $72,280 - $108,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Human Resources Job Description: The HR Specialist provides specialized analysis, consultative service and advice for own area of expertise, and develops, designs and, delivers HR solutions to enable businesses to achieve their goals and objectives.

Department Overview:

This role is part of the US Leave and Disability Benefits team, which manages leave of absence and disability benefits operational functions and leave-related requests for reasonable accommodation under the Americans with Disabilities Act (ADA).   Responsibilities include managing complex leave accommodation cases under the ADA; ensuring compliance with federal, state and local law, as well as organizational policies; reviewing medical and other documentation and engaging in the interactive process; and coordinating with internal and external stakeholders. This role includes managing end to end casework including intake, assessment, documentation, implementation, and closure of cases; providing subject matter expertise and guidance to employees and people managers; executing on effective process workflows; and ensuring confidentiality and regulatory compliance, among others.   This role will handle complex transactions, collaborate and maintain relationships with internal and external partners to deliver optimal customer service.

Depth & Scope: • Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas • Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations • Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services • Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders • Integrates the broader organizational context into advice and solutions within own area • Understands the industry, competition and the factors that differentiate the organization • Acts as a subject matter expert within their own area of specialty

Education & Experience: • Undergraduate degree • 5+ years of relevant experience • Excellent written and verbal communication skills • Advanced MS Office knowledge, particularly Word, Excel and PowerPoint • Strong analytical and research abilities including data analysis methods and reporting techniques • Strong understanding of risk management environment, standards and regulations • Knowledge of project/program management, planning and implementation • Ability to influence without authority • Ability to exercise sound judgement in making decisions • Ability to work collaboratively and build relationships • Ability to handle confidential information with discretion

Preferred Qualifications: • Subject matter expert in the US absence space, including leave, disability and time off. • 5+ years of experience managing complex ADA cases in a corporate or large organizational environment. • In depth knowledge of ADA, PWFA, FMLA, and state-specific accommodation laws with proven ability to ensure compliance and reduce organizational risk. • Proficiency in ServiceNow case management for tracking, documenting, and resolving accommodation requests. • Experience using Workday HRIS for employee data management and integration with case workflows.

Customer Accountabilities: • Provides specialized HR related advice/support to management/leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understands trends, identifies issues and opportunities and provides recommended action • Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participates in identifying, designing and testing HR solutions and supporting implementation activities • Maintains awareness of changing legal/regulatory requirements and practices within the industry and consults with policy/process owners within HR to ensure compliance • Manages stakeholder relationships to develop and deliver integrated solutions • Contributes to ongoing enhancement of functional initiatives, processes and protocols • Manages the integrated implementation of HR policies/processes/procedures/changes across multiple functional areas • Conducts regular, ongoing analysis, evaluation/assessment and review of HR policies and processes • Leads the development, implementation and understanding of training material, reports, presentations and procedures for new policies and/or processes

Shareholder Accountabilities: • Adheres to enterprise frameworks or methodologies that relate to activities for own business area • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate • Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations • Conducts internal and extern

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