HR Advisor

About this role

About the Job: The HR Advisor provides coaching support to leaders on how to address and manage employee issues (e.g., policy violation, low performance, discipline, job abandonment, conflict mediation) as well as provide general policy interpretation and consultation to leaders and employees (e.g., performance, attendance, misconduct). The HR Advisor typically advises front-line leaders for more routine cases with limited complexity.  Finally, HR Advisor also provides employee support for dealing with workplace tension, conflict, or general manager/team/employee concerns.   

What You'll Do:

Employee Relations:    • Provide employee relations general counsel and service to leaders (primary client) and employees; provide complex policy interpretation and strategic consultation to leaders and employees.   

• Coach & guide managers on how to create a confidential and psychologically safe space for employees to share personal experiences, fostering trust and open communication.   

• Counsel employees and leaders to help with conflict resolution to better manage potential issues in the workplace. Topics could include components related to Performance Management, Health Services, Union/Collective Bargaining Agreement, and other complex employee matters. • Partner with leaders to build strong employee relationships and cultivate a positive, trust-based team culture. This can include attending meetings to facilitate effective communication, ensure alignment, promote transparency, and support successful resolution of concerns.

• Coach managers to capture and deliver feedback that is holistic, balanced, and future-focused.    • Equip leaders with effective strategies for goal setting, continuous conversations, and employee development, highlighting their intersection with employee relations, coaching, counseling, and discipline.

• Follow up with relevant stakeholders (e.g., leaders, employees, Employee Relations, and/or Business HR) to keep a check on the resolution as applicable for effective case management.   

• Assists in the assembly of HR Solutions insights based on employee relations cases and trends; prepares actionable insights for Business HR (BHR) and HR SET teams as applicable for strategic application.   

• In partnership with Sr. HR Advisors and HR Advisory leadership, analyzes themes from cases and make recommendations for changes in Company policies, practices, training, programs and/or procedures.   

General HR Solutions / Case Management

• Serve as a general escalation point for HR Contact Center cases; may act as a mentor for aspiring HR Advisors as part of pipeline development. • May be identified as a topic subject matter expert and project lead in support of general HR Solutions transformation portfolio.   • May be assigned to maintain components of Knowledge Management in terms of content creation / refreshing to maintain accuracy for consistent application for employees & managers.    • Assist with building the future-state model by contributing to the creation of strategy, operating model, SLAs, and processes in partnership with the HR Solutions Team.    • Improve the consistency of the customer experience and empower leaders / employees via improved self-service, training/resources, process improvement, etc.  • Build strong relationships with HR SET partners, working cross-functionally and collaboratively to solve problems and identify areas for improvement.    • May act as key liaison for a function(s) Business HR team, to include presenting insights, facilitating proactive 1v1s in hot spots, etc.  The HR Advisor may be strategically paired with a Senior HR Advisor to enhance support for large functions and provide mentorship, enabling independent management of smaller functions.

What Experience You'll Bring: • Bachelor's degree in business or related field, or equivalent work experience in employee relations, business HR (generalist/consultant) or related HR field. • Typically, 3 years of previous HR experience, with at least 1-2 years within an HR Center of Excellence, HR Solutions, or within Business HR preferred.  • Strong interpersonal and communication skills with the ability to collaborate effectively with stakeholders at all levels. • Performs work with thoroughness and adherence to compliance and standard operating procedures (SOPs). • Ability to communicate (written/verbal) in a concise manner, adjusting style to match the audience; exhibits self-awareness, empathy, and active listening skills. • Ability to think critically to problem solve, anticipate challenges, and propose innovative solutions. • Proven ability to deliver superior user-experience with timely, accurate, and empathetic support to employees and leaders, ensuring professionalism and fostering a positive and productive workplace. • Must be able to remain calm under pressure in situations with conflict & high stress; approachable with a strong customer service focused (strong EQ). • Experience in assessing and prioritizing work with varied levels of urgency. Adapts to changing case load and projects timelines while still delivering on responsibilities. • HR certifications (e.g., SHRM-CP, PHR, or similar) are a plus.

Skills:

1. HR Acumen Demonstrates general HR knowledge and understanding of the disciplines beyond their own specialty. Understands how all HR disciplines interact and impact other areas. Utilizes their well-developed network to make informed decisions on various HR matter. 2. Consulting Connects with stakeholders to understand and gain specific information to help resolve customer problems in a given domain. Communicates effectively intent to customers, solicits customer requirements, utilizes domain knowledge and collaborates with the right stakeholders. 3. Emotional Intelligence Includes self-awareness and self-management, empathy towards stakeholders (internal and external) via active listening. Builds trusting relationships and establishes credibility with peers, mana

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