Housekeeping Manager

About this role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Title: Housekeeping Manager Pay Range: $71,000-$75,000

Company Description:  

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.  

WHAT YOU WILL ACCOMPLISH  

• Manage the day-to-day operations of the Housekeeping Department, including supervising   room  attendants, housepersons, laundry, and public area attendants. Monitor productivity, conduct performance evaluations, provide ongoing coaching and training, reinforce brand   standards   and company policies, and ensure the team consistently delivers high-quality guest service and operational efficiency.  

• Responsible for the overall direction, coordination, and evaluation of these units. Carries out   supervisory   responsibilities   in accordance with   the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and   resolving   problems.  

• Responsible for   establishing   departmental goals, leading daily stand-up meetings, fostering team member engagement and satisfaction,   monitoring   productivity, and holding team members   accountable   to achieve operational   objectives , quality standards, and exceptional guest service.  

• Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff   receives   any required training or   attends   mandatory meetings.  

• Monitor, coach, and develop team member performance by providing daily supervision, preparing   work schedules, conducting performance evaluations, delivering coaching and corrective counseling   when   appropriate , recognizing outstanding performance, and fostering a culture of accountability,   engagement, and continuous improvement.  

• Works closely with Engineering to ensure proper maintenance of rooms and public space areas.  

• Ensures team members have current knowledge of proper usage of chemicals and cleaning supplie s   by providing training and ensuring proper labeling and handling of hazardous supplies   in   accordance with   federal, state,   local   and company regulations. Monitors usage of supplies.  

• Resolve and effectively communicate guest complaints while proactively   identifying   and addressing potential issues by monitoring guest feedback, operational performance, business demands, and team member performance to ensure   high levels   of guest satisfaction and service quality.   Communicate   all unusual incidents, operational concerns, lost or missing items, and suspected theft to hotel leadership and the   appropriate departments   in a timely manner .    

• Exercise sound judgment in handling guest concerns and operational issues, promptly notifying management of any incidents involving guest complaints, intoxication, disruptive behavior, or other situations that may   impact   guest safety, team members, or hotel operations.    

• Must   wear slip-resistant shoes.   Follows   all safety policies and procedures. Reports potential safety issues to   manager   whenever   observed   and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team   member has   responsibility to report defective,   damaged   or lost PPE or equipment that does not fit properly to their   Manager . Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.    

• Reporting to work as scheduled (on time and on   regular   basis) is an essential function of the job.  

WHAT YOU WILL BRING  

• High school diploma or general education degree (GED), or equivalent combination of education and experience.   Bachelor’s degree in Hospitality Management   desired .  

• Five or more years related   Housekeeping /Hospitality experience and one year as Supervisor/Assistant Manager in   similar   setting.    

• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides   a high level   of guest satisfaction.    

• Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable   hotel   or   resort .    

• Must have excellent customer service/communication skills to work with guests of various social, cultural,   economic   and educational backgrounds for the purpose of resolving problems/complaints and providing

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