House Attendant

About this role

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The   House   Attendant w ork s   effectively as part of the   Housekeeping   service team to provide efficient and courteous service .    Primarily responsible for, but not limited to,   maintaining   clean and attractive   public areas and restrooms   while providing attentive,   courteous   and efficient service.  

GENERAL DUTIES:  

• Clean and sanitize all public areas, including lobbies, hallways, elevators, stairwells, restrooms, and any other high-traffic spaces within the hotel.  

• Sweep, mop, vacuum, and dust all   surfaces   to   maintain   a clean and orderly environment for guests.  

• Ensure that public restrooms are stocked with essential supplies (e.g., toilet paper, soap, hand sanitizer) and are   maintained   in a clean, sanitary condition throughout the day.  

• Spot clean or address spills, dirt, or debris   immediately   to   maintain   a pristine environment.  

• Clean and   maintain   windows, doors, and furniture in public spaces to ensure a welcoming atmosphere.  

• Greet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language .    Remain attentive to the needs of all guests, providing them with dependable, punctual, and enthusiastic service .    Provide courteous, friendly, and efficient service to all internal and external guests .    Thank guests   with genuine   appreciation.  

• Identify   opportunities to   optimize   performance and create value by challenging existing processes; encouraging innovation and driving necessary change.  

• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind .    Immediate follow-up with a leader is expected.  

• Establish and   maintain   open, positive, collaborative, and professional internal and external relationships .    Develop lasting relationships with guests and secure repeat business .    Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.  

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;   properly store   flammable materials.  

• Maintain and organize cleaning supplies, equipment, and materials used for public area cleaning.  

• Monitor stock levels and notify the housekeeping supervisor when supplies need to be replenished.  

• Ensure that cleaning carts and supplies are well-stocked and organized, ready for use during each shift.    

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.  

• Ensure uniform and personal appearance are clean and professional.  

• Maintain confidentiality of proprietary and guest information.  

• Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.    

QUALIFICATIONS & SKILLS:  

• Previous   related guest service experience dealing directly with the public and   acquired   general knowledge of basic customer service skills.   

• Passion for cleanliness and attention to detail.  

• Ability to communicate and   comprehend   English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.  

• Ability to learn and work with technology including devices such as computers,   iPods   and iPads.  

• Excellent time management skills and can work in a fast-paced environment.   

• An honest person with   a high level   of integrity.  

• Good interpersonal skills.  

• Should   possess   and display   high levels   of energy since the job demands that you clean a varying number of rooms a day depending on business needs.  

• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.   

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.  

• Stand, sit, kneel, or walk for an extended period across an entire work shift.   

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.   

• Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 pounds   frequently   and 25 pounds constantly .    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth   perception   and the ability to adjust focus.  

• Ability to follow directions and work in a team environment.   

• Ability to effectively cope with change, handle   risk   and uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Does not show frustration when dealing with upset guests or team members.  

• Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds   appropriate rapport ; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.   

• Genuinely cares about people,   demonstrates   real empathy with the joys and pains of others.  

• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.  

• Flexibility to meet the demands of a 24-hour operation .    Due to the nature of the hospitality industry, team members may   be required   to   work   varying schedules, i

Similar jobs

• Housekeeper — Otterbein · Otterbein Sunset Village, Sylvania, OH
• Housekeeper — Corviascorporateservicesllc · Durham, North Carolina, United States
• Housekeeper — ASM Global · Tucson, AZ
• Housekeeper — Corviascorporateservicesllc · Detroit, Michigan, United States
• Housekeeper — CommuniCare Health Services · Ethan Crossing of Indianapolis
• Housekeeper — MultiCare · Olympia, Washington
• Household Assistant — Otterbein · New Albany, Ohio
• Room Attendant — HEI Hotels & Resorts · Marriott Westchester - Tarrytown, NY