Hotel Owners Services Assistant Manager - Year Round - Full Time

About this role

Year Round Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU? • Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* • Discounted skiing and riding for friends and family of eligible employees* • Vacation and Sick Time policies for eligible employees* to rest, relax and recharge • Generous discounts on outdoor gear, apparel, rental cars, etc. • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees. • Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.

• 401(k) plan with generous company match • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education • Paid parental leave of up to 6 weeks for eligible employees* • Free regional bus pass 

*Click  HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at  https://www.steamboat.com/doinggood .

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY The Home Owners Services Assistant Manager serves as the primary point of contact for condominium owners, delivering exceptional customer service while managing owner reservations, communications, and unit-related inquiries. This role builds strong relationships with homeowners, coordinates with internal departments to maintain property standards, supports Homeowners Association operations, and ensures accurate owner records and rental income information. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced hospitality environment while providing professional, solutions-focused service.

A pdf or word document of your resume is required with online application.

ESSENTIAL DUTIES • Contact with all owners to provide information, resolve problems with reservations and all facets of unit management with high level of guest service ensuring compliance with company/association policies/procedures

• Distribute regular communication pieces to owners via email, mail, and internet regarding changes, updates, hotel sales blurbs, marketing ventures, etc. as well as plan and coordinate receptions

• Maintain a strong presence in the Owner's Services Office and Front Desk as needed – perform the check-in and check-out process for guests/owners as required by business volume.  Monitor and review agent tasks, projects and performance on a daily basis for increased efficiency and effectiveness

• Confer regularly with other departments or company personnel (Reservations, Maintenance, Housekeeping, Sales, Accounting, etc.) to plan, coordinate and evaluate activities, services, events, policies, procedures, exchange information, and resolve problems. Act as an effective communicator and offer constructive feedback to other hotel departments in order to improve the quality and service of The Steamboat Grand operations

• Closely monitor our owners' experience to ensure that all guests/owners have a superior experience.  Respond to owner inquiries and address owner issues & requests to ensure that they are resolved in a timely manner. Provide support to staff to resolve guest & owner issues. Make sure staff members provide proper notes and other documentation on reservations when there is a guest issue.

• Assist Guest Services Manager in the areas of hiring/interviews, establishing employee expectations, conducting employee reviews and performance improvement plans

• Assist in overseeing all staffing/scheduling requirements for the Guest & Owner Services teams.  Responsible for assisting in HR-related issues for Front Desk Agents, Front Desk Supervisors, Hotel Night Auditors, Rooms Coordinator, Bell/Valet and Coordinators including hiring & termination decisions, attendance, payroll and performance evaluation records.  Direct and maintain Service Excellence standards for department, leading by example. Responsible for assisting in scheduling Guest & Owner Services employees on a weekly basis, monitoring Vacation/time off schedules, and regulating overtime hours appropriately as needed.

• Direct and monitor all Product Maintenance tasks in SMS, and Inntopia applications, including rates, packages, discounts, groups and other projects as assigned by the Revenue Manager

• Must be very familiar with all condominium declarations, bylaws, rules and regulations, articles of incorporations, and protective covenants.

• Responsible for booking of reservations for owner weeks and monitoring of RCI reservations

• Meet with new owners and process new owner paperwork

• Maintain confidential records on all owners and their unit shares

• Attend Homeowner’s Association Board meetings on a quarterly basis

• Communicate weekly with appropriate departments to ensure upkeep of units, fitness center, and pool

• Review Owner Rental Income Statements received from accounting in Denver and assist owners with problem resolution r

Similar jobs

• Retail Warehouse Assistant Manager - Year Round - Full Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Grand Lodge Guest Services Supervisor - Year Round — Deer Valley Resort · Park City, UT
• Signature Collection Housekeeping Assistant Manager - Year Round — Deer Valley Resort · Park City, UT
• Year Round Rental Supervisor — POWDR · Bend, OR
• Housekeeping Attendant - Seasonal — POWDR · Springdale, UT
• Maintenance Technician - Year Round - Full Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Black Diamond Lodge Guest Services Supervisor - Year Round — Deer Valley Resort · Park City, UT
• Housekeeper, Year Round, Various Properties — Mammoth Mountain · Mammoth Lakes, CA