Host/Hostess, Watr

About this role

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.  A   job   at 1 Hotels is about more than punching a clock.   It's   about changing the world - little by little.   We're   the world's first mission-driven hotel   company   and   we've   got some lofty goals. All we ask is that you bring your true self and do all the good you can!  

MAIN DUTIES:  

As   Host/Hostess at WATR , you will   be responsible for   taking and   monitor   reservations, guest   greeting , reservation seating, and service pace.  

GENERAL DUTIES:  

• Greet and escort guests to tables in a gracious and professional manner.  

• Interact with guests and fellow staff members in a polite, courteous, and hospitable manner to ensure all guests have an exemplary dining experience.  

• Greet and acknowledge VIPs in a professional manner.  

• Control the flow of guests coming into the restaurant and bar.  

• Anticipate guest needs and respond appropriately with a sense of urgency.  

• Maintain a proactive approach to solving any guest questions or problems.  

• Direct   guest   to the   appropriate waiting   area and provide table updates.  

• Bid farewell to guests, using their name, and encouraging them to return to the restaurant.  

• Maintain a clean and sanitized work environment.  

• Answer phone calls and direct them to the   appropriate department .  

• Assist   in supervising food servers, bussers, and food runners as it relates to guest contact and table information.  

• Oversee daily restaurant reservations and pre- assigns   seating when necessary.  

• Communicate with management   regarding   special orders, cake orders, special requests, and VIP requests.  

• Stay informed about all hotel facilities, amenities, and dining outlets to provide   accurate   information to guests.  

• Shut down podium and reorganize host stand at   end   of a shift.  

• Ensure compliance   of   all procedures and policies set forth by the company, division, and Health Department.  

• Perform all opening and closing duties as assigned.  

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;   properly store   flammable materials.   

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.  

• Ensure uniform and personal appearance are clean and professional.  

• Maintain confidentiality of proprietary information.  

• Embody the 1 Hotels Vision,   Mission   and Compass; deliver on Our Promise, provide Good-Natured   Service   and uphold our Brand Pillars.  

QUALIFICATIONS & SKILLS :  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily .    The requirements listed below are representative of the knowledge, skill, and/or ability required .    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

• Prior   host   experience   preferred  

• Are organized and proficient at multitasking  

• Are a reliable team player willing to learn and adapt to new situations  

• Proficient in verbal and written English communication  

• Strong communication   and customer service skills  

• Able to stand for   long periods   of time  

• Flexibility to meet the demands of a 24-hour operation .    Due to the nature of the hospitality industry, team members may   be required   to   work   varying schedules, including holidays and weekends, to accommodate the business and demands of the property.  

Starwood Hotels   is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.  

Please note that your job description is not   an exhaustive   of tasks and duties, but   serves   a guideline for daily duties, which may change from time to time.  

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

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