Hospitality Partner Account Manager, Mid-Enterprise

About this role

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Mid- Enterprise Partner Manager, you'll play a foundational role in building out Klaviyo's hospitality partnerships vertical from the ground up in this builder's role. You'll be responsible for identifying, developing, and building long term, deep, mutually-beneficial relationships with Klaviyo's hospitality partners, including hotel groups, restaurant and food & beverage brands, and the technology/agency partners that serve them. You will leverage strong consultative skills to understand your partners' business model and growth strategy so that you can identify ways Klaviyo can help them (and their guests/clients) grow.

In this role you are responsible for developing and managing relationships with Klaviyo's hospitality partners — many of which you'll be identifying and bringing into the ecosystem yourself — articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) to/from your partners, driving co-marketing alongside the ecosystem marketing team, acting as a thought leader in the hospitality space, and coaching your partners on how to grow their business, including their profitability, with Klaviyo.

How you'll make a difference:

• Identify, recruit, and develop new hospitality partners, building trusted advisor relationships with key leaders & decision makers at these orgs + building relationships with those managing front line teams working with Klaviyo.

• Develop technical knowledge of the Klaviyo product and understand how your hospitality partners can take advanced use cases (guest engagement, loyalty, personalization) to market, while driving value back to their business.

• Build and manage a lead referral pipeline with your partner portfolio.

• Work to understand a partner's organization structure and business goals.

• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.

• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.

• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a hospitality partner improve their business.

• Be comfortable operating with and exceeding revenue-focused goals.

• Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build our culture, and execute on our vision for the future.

• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.

• Drive co-marketing with our hospitality partners.

• Travel: up to 25%, to meet and develop relationships with our hospitality partners / industry events.

Who you are:

• Are adept at influencing and relationship building.

• Have partnerships, sales, or account management experience within the hotel, restaurant, or broader hospitality/food & beverage industry.

• Have largely worked on accounts in the SMB/MM/Enterprise customer segment within hospitality and can thoughtfully reference those experiences and relationships.

• Thrive in ambiguity and enjoy building something new — comfortable operating without an established playbook, partner list, or internal precedent to lean on.

• Learning about a new product offering excites you!

• Comfortable presenting product led discussions and demo'ing the Klaviyo product to your partner network.

• Are thoughtful, engaging, and energetic.

• Obsessed with understanding your customer or partner.

• Comfortable operating independently.

• Comfortable presenting in large groups & showcasing yourself as a thought leader in the hospitality industry.

• Proactively solicit and act on feedback from your customers, partners, and peers.

• Are excited to be a part of and have an impact on a rapidly-growing, profitable startup.

• Have a positive outlook and excellent written and verbal communication skills.

• Have 3-4 years of experience in hospitality technology, SaaS account management, channel, and/or sales roles — ideally with exposure to hotel PMS/CRM systems, restaurant tech, or guest experience platforms.

• Work collaboratively with enablement, CS, Marketing and Product to introduce and educate hospitality partners on new enhancements to Klaviyo's platform.

• Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future.

#LI-CR1 #LI-Hybrid Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

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