Hiring Event Neurological Institute: Patient Service Specialist

About this role

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title Hiring Event Neurological Institute: Patient Service Specialist Location Cleveland Facility Cleveland Clinic Main Campus Department

Job Code B15028 Shift Variable Schedule 6:00am-2:30pm/10:30am-7:00pm Job Summary

Job Details

Join Cleveland Clinic’s Neurological Institute and take the next step in your career!  

Be part of an onsite interview event at Cleveland Clinic Main Campus on Saturday, Aug. 29, 2026, and Monday, Aug. 31, 2026, and explore an exciting opportunity to join one of the most respected healthcare organizations in the world.  

We are hiring Patient Service Specialist ​ across a variety of shifts.  

As a Patient Service Specialist, you’ll play an important role in creating a welcoming, seamless experience for patients, families and visitors from arrival through checkout. This highly visible role combines exceptional customer service with meaningful support for patients throughout their healthcare journey.

Responsibilities include welcoming and checking in patients, collecting co-pays, preparing for visits, assisting with kiosk use, and supporting scheduling, pre-registration and MyChart enrollment. The role also partners closely with physicians and care teams to help ensure a smooth and efficient checkout experience.

Recruiter: Jennifer Caminero| CAMINEJ@ccf.org  

A caregiver who excels in this role will:   

• Provide a comprehensive , proactive and “Patients First” experience for patients and visitors.    

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling , arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service   

• OR Associate’s Degree and 1 year of experience   

• OR Bachelor’s Degree  

• Working knowledge of PC window applications   

• Demonstrated experience in providing exceptional customer services and conflict resolution

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology  

• Can type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills

• Epic experience   

Physical Requirements: • Dexterity sufficient to operate a PC and other office equipment. • Requires extended periods of standing, walking or sitting. • Good visual acuity through normal or corrected vision. • Must be able to navigate various locations and function in a fast-paced, hectic environment. • Ability to lift and transport up to 25 pounds.

Personal Protective Equipment: • Follows standard precautions using personal protective equipment as required.

                        The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster . 

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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