Healthcare Operations Fellow

About this role

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego is looking for a Healthcare Operations Fellow. The Healthcare Operations Fellow is a structured 6-12 month fellowship where the fellow will learn the inner workings of healthcare administration and become prepared to be an effective leader in ambulatory care at Family Health Centers of San Diego. This fellowship opportunity is a result of a strategic organizational initiative to expand existing healthcare sites and locations. Project work to include, but is not limited to finance, employee relations, clinical quality, reporting, data analysis, regulatory compliance and infection control. Learning includes deployment to clinical sites for practical experience Group and individual projects will be assigned throughout the fellowship.

Responsibilities: • Learns PCMH requirements on team-based health care and patient centered healthcare. • Learns and demonstrates an understanding of programs, services, and populations served; demonstrates skills in managing a variety of clinic operations and service lines. • Learns and demonstrates knowledge of healthcare administration; demonstrates skills to strategically and tactically promote community engagement while balancing the demands of government relations and regulations. Understands the regulatory environment of a community healthcare organization. • Learns and demonstrates knowledge of healthcare finance and fiscal management; demonstrates skills required to effectively manage profit and loss and ensure attainment of projected net gain. • Learns and demonstrates an understanding of LEAN and process improvement programs; demonstrates skills in leading and driving • Learns and creates positive change through LEAN methodology. • Learns and demonstrates knowledge of supervisory practices; demonstrates skills required to effectively supervise a team.

Requirements: • Bachelor's degree in Business, Healthcare, Non-Profit Management or other related discipline required. Master's degree preferred. • Proficient in Microsoft Suite Office. • Strong analytical and problem-solving skills. • Strong communication skills. Strong writing skills • Successful track record of leading and driving positive change through others. • Demonstrated ability to maintain good working relationships with employees, coworkers, and departments. • Exceptional organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals; ability to prioritize and complete time-sensitive assignments. • Experience/interest working with diverse populations; Demonstrated ability to be culturally sensitive and respect diversity. • Interest in nonprofit management, community development and healthcare administration. • Interest in the issues of equal access to healthcare by those considered underinsured/uninsured. • Possess a social consciousness demonstrated by previous volunteer or paid employment in a mission-centered company. • Creative and flexible. • Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Rewards: • Job type: Regular Full Time

• Competitive Salary with Excellent Benefits

• Retirement Plan with Employer Match

• Paid Time Off, Extended Sick Leave and Paid Holidays

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

#IndAdmin The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. We are excited to share that the salary range for this position is: $70,304.00 - $70,304.00 Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees

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