Healthcare Consulting Senior Director - Patient Experience

About this role

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Senior Directors represent the pinnacle of consulting success…At Huron Senior Directors create a high-performance environment—inspiring the respect of clients and engagement teams alike. Through strong leadership and unmatched industry expertise, they ensure Huron’s success—and shape the industry as a whole. They model and instill in others Huron values as well as personal commitment and integrity.

Another key function Senior Directors carry out is to serve as engagement leaders—working closely with client senior leaders and directing the Huron team - ensuring the overall success of the project. They successfully close new business, deliver sales and industry presentations, participate in negotiations, and close contracts for new work. They also cultivate lasting, trusted advisor business relationships which bring forth positive references—and that translates to new revenue.

The roles Senior Directors play require considerable responsibility and—as a result—offer great personal reward.

True excellence begins at the top…with leaders dedicated to producing lasting, positive results. Let’s get to work – together.

As the Healthcare Consulting Senior Director in Patience Experience, you will:   • Lead complex performance improvement engagements, creating collaborative, high-performing environments and ensuring successful client outcomes.

• Manage engagement-wide economics, including budgets, revenue forecasting, margins, invoicing, and billing.

• Apply analytical and critical thinking skills to quantify benefits, identify risks, and develop solutions for performance improvement initiatives.

• Communicate effectively to understand client challenges, create customized solutions, and manage client expectations, delivering impactful presentations and proposals.

• Build strong executive-level relationships, lead change processes, and identify new business opportunities, leveraging Huron's capabilities to meet client objectives.

Requirements:    • Bachelor’s degree required

• 10+ years of healthcare consulting, hospital operations, or performance improvement experience, including leadership of process redesign, change management, operational transformation, and cross-functional improvement initiatives.

• Demonstrated experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience.

• Strong understanding of patient experience measurement methodologies (including CAHPS), patient experience analytics, and key drivers of consumer experience across inpatient, emergency department, medical group, support services, and payer settings.

• Demonstrated knowledge of complex healthcare delivery systems and key performance improvement opportunities, including access, throughput, care progression, care coordination, quality and safety, reduction in length of stay, and reducing readmissions.

• Proven ability to lead, coach, and develop individuals and teams, and independently facilitate training and educational programs for clinical and non-clinical leaders in one-on-one, small group, and large group settings.

• Willingness and ability to travel every week up to 50% (Monday-Thursday with occasional onsite Fridays) and work extended hours as needed 

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

• US Work Authorization required

Preferences:   • Experience in a matrixed organization or cross-functional team environment 

The estimated base salary for this job is $225,000 - $275,000. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $292,500 - $357,500.  The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.  

Position Level Senior Director

Country United States of America

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