Healthcare Application Analyst (Local / Hybrid)

About this role

Discover Vanderbilt University Medical Center :  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization: HealthIT Vendor Product Team Job Summary: This Application Analyst will support one or more high-availability healthcare applications used in the periprocedural and inpatient spaces in a complex healthcare setting. This role requires being part of a 24/7/365 on-call rotation and the ability to effectively diagnose incidents and then execute steps to correct, manage or redirect those incidents quickly and correctly. The analyst must have excellent verbal and written communication skills. They must have the ability to organize, facilitate and drive meetings with other IT teams, vendors and often clinical side participants. The analyst will also be responsible for the technical aspects of implementing, maintaining, supporting and decommissioning applications. This position demands high productivity, proactivity and professionalism as well as the ability to work effectively in a highly collaborative team environment.

This is a hybrid position which should expect about 70% work-from-home and 30% on-site, but this can vary depending on product needs. Analyst should be at ease and productive with both remote and on-site work.

Please include a cover letter with your application to be considered. .

KEY RESPONSIBILITIES • Designs, builds, installs, configures, and/or develops software to support clinical and operational workflows . • Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate. • May perform analysis and design of supporting technical infrastructures. • Supports clinical or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users. • The responsibilities listed are a general overview of the position and additional duties may be assigned.

REQUIRMENTS • Experience with Windows OS & Office365 tools, Atlassian tools , Windows Server Administration, application support (Required)

• Experience with SQL querying , HL7 proficiency, Mirth Engine , General understanding of network architecture. (Preferred)

• Please include a cover letter with your application to be considered .

TECHNICAL CAPABILITIES • Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management. • Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines. • Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes. • Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology. • Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction. • Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.

About the Department: Health IT HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of: • Delivering distinctively personalized

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