Head of Revenue Operations

About this role

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description: The Head of Revenue Operations reports to the Chief Revenue and Transformation Officer and will build the firmwide revenue operating system that helps Crowe’s partners and sellers win, grow, and retain clients while advancing Crowe’s Value Creation Plan (VCP). This hands-on leader will create practical discipline across the full sales funnel—from lead generation through opportunity development, close, expansion, and renewal—while making selling easier through useful insights, simple processes, automation, and AI. Success requires advancing One Crowe by influencing independent and entrepreneurial sellers to collaborate across business units, delivery units, industries, and capabilities without diminishing their judgment, relationships, or individual selling styles.

Roles & Responsibilities: • Build and scale the Revenue Operations function: Define the RevOps mandate, operating model, team structure, priorities, cadence, and ways of working; hire and develop a high-performing team that can support Crowe’s next phase of growth while remaining close to the work and moving quickly from analysis to execution. • Translate the growth strategy into execution: Partner with the Chief Revenue and Transformation Officer, Crowe partners, BU leaders, service-line leaders, Market Leaders, Finance, Marketing, and IT to turn Crowe’s growth agenda into practical plans and accountability across new-logo sales, upsell, cross-sell, client retention, and management-designated growth offerings. • Own sales performance management and forecasting: Establish rigorous pipeline management, forecasting, deal governance, operating reviews, and executive reporting. Create a practical meeting cadence that tracks sales activity and results, identifies gaps, assigns actions, removes barriers, and improves revenue predictability. • Modernize CRM, commercial data, and seller workflows: Partner with IT on the practical improvement of D365, data architecture, workflows, reporting, automation, and AI-enabled tools. Identify the biggest friction points in each funnel stage so leaders can trust the numbers and sellers can work faster, produce higher-quality work, and spend more time with clients. • Drive annual planning and partner target setting: Lead the analytical backbone for annual planning, including differentiated sales and delivery targets by partner persona, tenure, role, BU or DU responsibilities, account portfolio, delivery commitments, and selling capacity. Incorporate client whitespace, cross-sell opportunity, market potential, priority emerging offerings, and implications for staffing. • Create account, market, and One Crowe visibility: Build and continuously refresh account whitespace analysis, cross-BU and cross-DU opportunity tracking, multi-SME pursuits, new-logo targeting, upsell, retention risk, pipeline velocity, win rate, conversion, and growth reporting so Crowe can focus commercial effort where it will create the most value. • Improve sales process and seller enablement: Define practical best practices across the full sales funnel and partner with Marketing, Knowledge Management, IT, and business leaders to equip sellers with useful tools, content, training, case studies, client testimonials, RFP support, and AI-enabled assistance. Help partners become more successful while developing senior managers and earlier-tenure professionals into effective sellers whose commercial performance supports their advancement. • Support pricing and commercial governance: Partner closely with the Head of Pricing, Finance, and service-line leaders on renewal and new-work pricing, discounting, deal-level concessions, price realization, retention trade-offs, and pricing-related seller behaviors. • Lead change through influence: Build trust with senior executives and highly independent partners, work through disagreement, and create sustained behavior change without relying primarily on hierarchy. Balance appropriate required standards with processes, insights, and tools that are valuable enough that sellers want to use them. • Measure and communicate impact: Define success measures, track performance against agreed targets, and provide concise leadership updates that show new-logo sales, upsell, cross-sell, retention, sales versus delivery revenue, and the actions required to improve performance.

Ideal Experience and Qualifications: • Revenue Operations leadership: 10+ years of experience across Revenue Operations, Sales Operations, commercial operations, or a closely related field, including meaningful experience leading and scaling a Revenue Operations function. • Function build / scale experience: Proven track record building, rebuilding, or scaling Revenue Operations capabilities, with strong knowledge of best-in-class sales processes, tools, and operating practices and a commitment to staying current as they evolve. • CRM, systems, and AI-enabled workflow experience: Deep practical experience with CRM design and optimization, ideally including D365, Salesforce, or comparable platforms, as well as data quality, account hierarchy, reporting, workflow design, governance, automation, adoption, and the practical application of AI to commercial work. • Analytical a

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