Head of Portfolio Management and Delivery – Payments Technology

About this role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.     As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.     Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Head of Portfolio Management and Delivery – Payments Technology  is a senior management level position responsible for accomplishing results through the management of a team or department to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities.

Responsibilities: • Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g., performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures

• Prepare and present regular team/project reviews to senior management and business leaders

• Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner

• Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)

• Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements

• Research and resolve issues, provide recommendations, and escalate to senior management as needed

• Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications

• Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization

• Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications: • 15+ years of progressive experience in software engineering, technology leadership, and program management

• 8-10+ years of direct managerial and people leadership experience with proven track record managing and developing high-performing engineering teams

• Strong technical leader with hands-on engineering management experience, able to manage very complex business products while maintaining technical involvement

• Extensive experience with financial products and payment systems, specifically with Citi back-office payments operations, including working knowledge of the financial services industry and competitors' products and services

• Expertise in code review and technical quality assurance across: Java and modern Java frameworks, Microservices architecture design and implementation, Distributed systems and event-driven architectures (Kafka), Cloud-native application development, API design and integration patterns, Deep understanding of software development lifecycle, DevOps practices, and CI/CD pipelines

• Program management expertise with strong soft skills including Project planning, budgeting, and financial forecasting, Resource allocation and capacity planning, Stakeholder management and executive communication, Risk management and issue resolution

• Proficiency with project management and collaboration tools, including Jira for project tracking and issue management, Confluence for documentation and knowledge sharing, PTS (Project Tracking System), Microsoft Office applications

• Expert kn

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