Head of Operations – NTAM Technology

About this role

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior Vice President, Software Engineering  

Head of Operations   – NTAM   Technology  

Role Overview  

The Head of Operations Technology is a strategic technology executive responsible for defining and executing the technology vision, transformation strategy, and delivery roadmap supporting Northern   Trust Asset   Management's Operations, Administration, Client Reporting, Regulatory, and Client Servicing capabilities.  

This role operates at the intersection of business and technology, partnering with executive leadership to translate strategic priorities into scalable technology solutions, enterprise platforms, and measurable business outcomes. The position has accountability for technology strategy, portfolio execution, organizational leadership, modernization, AI adoption, operational resilience, and financial stewardship across a diverse global technology portfolio.  

As a senior technology leader, this role builds and develops high-performing organizations, fosters innovation, and creates trusted partnerships across business, operations, architecture, data, risk, and technology teams to accelerate growth, improve efficiency, enhance client experience, and maintain regulatory compliance.  

Key Responsibilities  

Strategic Technology Leadership  

• Define and execute multi-year technology strategies , investment priorities, funding decisions, and capability   roadmaps   aligned with business growth, operational excellence, regulatory requirements, and client outcomes.  

• Lead the modernization and transformation of strategic business platforms supporting client onboarding, reporting, investment operations, regulatory reporting, revenue oversight, and managed account capabilities.  

• Drive   modernization, automation, cloud   adoption, SaaS platforms, AI, and modern engineering practices to improve scalability, resiliency,   productivity , and client service.  

Executive Leadership & Business Partnership  

• Serve as a trusted advisor to senior business, operations, product, and   technology   leaders, influencing organizational strategy ,   technology direction , and measurable business outcomes .  

Organizational & Talent Leadership  

• Lead global engineering, architecture, DevOps, quality, and   software   delivery teams.  

• Build high-performing leadership teams through coaching, mentoring, succession planning, and talent development.  

• Foster a culture of accountability, innovation, collaboration, diversity, and continuous learning.  

• Drive agile operating models that improve organizational effectiveness and business outcomes.  

Portfolio & Delivery Leadership  

• Provide oversight for a complex portfolio of business-critical platforms, products, and transformation initiatives , ensuring governance, financial accountability, predictable delivery, and effective risk management .  

• Drive predictable delivery of strategic initiatives while balancing business priorities,   vulnerability management , technical debt reduction, and operational stability.  

• Manage portfolio risk, dependencies, resource allocation, vendor relationships, and stakeholder expectations to   deliver   successful   business   outcomes .  

AI, Data & Innovation Leadership  

• Champion AI, automation, analytics, and   emerging technologies to   improve productivity, decision-making, operational efficiency, client outcomes , and competitive differentiation .  

• Establish reusable AI capabilities, governance frameworks, engineering standards, and scalable adoption models across business functions.  

• Promote data as a strategic asset by advancing data quality, analytics, transparency, and self-service capabilities.  

Architecture, Modernization & Engineering Excellence  

• Drive enterprise architecture alignment,   build-versus-buy decisions,   technology lifecycle management, platform simplification,   vendor strategy,   and reduction of technical debt.  

• Advance DevOps, automation, quality engineering, secure development practices, and modern delivery methodologies to improve engineering productivity and platform reliability.  

Risk, Controls & Operational Excellence  

• Ensure compliance with audit, cybersecurity, risk, resiliency, governance, regulatory , architecture, and security   standards across the technology portfolio.  

• Drive operational excellence and business value through platform modernization, automation, process optimization, and data-driven performance management.  

Financial & Investment Management  

• Provide stewardship of technology investments,   operating budgets,   capital allocations, and   outcome-based performance measures .  

• Evaluate investment opportunities and prioritize initiatives based on business value, risk reduction, scalability, operational efficiency, and client impact.  

What Sets You Apart  

Experience  

• 15 + years   of   leadership in   enterprise-scale technology organizations   within asset management, investment banking, or related financial services.  

• 7+ years of people leadership, including global management of managers .  

• Hands-on experience with the investment operations lifecycle: trade management, portfolio accounting, performance measurement

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