Head of Middle Office Services - Fund Services, Investor Services Managing Director

About this role

Head of Middle Office Services - Fund Services, Investor Services Managing Director – C16 Location New York City / Boston / London Reporting line Head of Fund Services, Investor Services

About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain both our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviours that illustrate how our employees should work every day to be successful, strengthening our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all. 51% of our employees are women and 24% of our Director’s and Managing Directors are women.

About Citi Investor Services As part of Citi’s Services business, Investor Services is a global business that provides Custody, Fund Services, Issuer Services and Securities Finance to global asset managers, pension funds, insurance companies, banks and financial intermediaries. Investor Services operates the largest custody network globally with a presence in 60+ countries.

Position summary Do you excel at seeing and driving to the future state the Fund Services Industry despite knowing in detail the complexity of the current state in the highly data driven and complex area of Middle Office outsourcing? Are you a commercial, tech and operational change savvy business leader who doesn’t settle for good enough and pushes all to be the best? The role is to lead our Fund Services Middle Office function globally. This is global a P&l ownership role and therefore requires a deep hands-on working knowledge of the Funds business and in particular proven delivery of complex lift outs and builds for a global middle office service for asset managers. . The candidate would be required to lead, change, improve and grow materially the middle office function using technology as the enabler working hand in hand with operations, technology, our client teams and indeed our clients across a very broad US, Lux, Irish, Australian plus many smaller markets where we provide Middle Office services across existing and target clients.

The Product Manager is a senior management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. Timely execution, seamless business and client change are extremely important to ensure Fund Services continues its growth path and expands its relationships with strategic clients.

Reporting to the Global Head of Fund Services, the Global Head of Middle Office services will lead strategic transformational change at the core of our business driving growth though innovation, digitisation, operating and financial performance. As part of the leadership team, this role will leverage broad Middle Office domain knowledge, deep experience influencing product, operations, design, and IT architecture change, as they lead the global function ensuring a 24/6 model delivering a single client experience across the globe.

Responsibilities • Commercially and strategically minded with responsibility to develop and execute the Middle Office strategy that aligns to the wider InvestorServices Strategy. • Ownership of the Global P&L for the function driving QoQ improvements via Monthly Business Review (MBR) deliverables • Own the IBOR product globally and partner with the accounting (ABOR) and Transfer Agency teams • Own pricing decisions for current and new Middle Office business and represent the funds business at local / regional and global deal review meetings • Expertise in all asset classes as they relate to a Middle Office service. • Be the difference between the think and the execution. • Work closely with Product owners to develop and drive product roadmaps that are inclusive of business operations and technology future change needs that have a keen eye on client experience, financial performance, control, and scalability. • Change the operating model of existing clients to drive efficiency, scale, lower risk and performance. • Collaborate with Business, Technology, Operations, Client Services, Finance and Risk to deliver upon future state front to back business architectures for ultimately single IBOR / ABOR capabilities enabling optimized solutions with low process friction between groups and funct

Similar jobs

• Manager, Investment Fund Services — Seic · Oaks, PA
• Managing Director, Family Office Managed Services — Baker Tilly · USA TX Frisco
• Supervisor, Investment Fund Services — Seic · Oaks, PA
• Manager, Private Equity Fund Services — Baker Tilly · USA TX Frisco | USA TX Dallas 14555 Dallas Parkway
• Head of Multi-Manager Investment Solutions — Northern Trust · Chicago, IL | Stamford, CT
• Senior Manager, Fund Administration (Accounting) — Junipersquare · Remote
• Managing Director, Head of Equity Middle Markets — BMO (Privileged) · New York, NY
• Manager, Private Equity Fund Services- Real Estate — Baker Tilly · USA TX Frisco | USA TX Dallas 14555 Dallas Parkway