ForgeApplyTry it free

ForgeApply · Job listing

Head of ETP, Voltron Platform

Zayo

Remote · United States, US$220k – $245k

See all 94 open roles at Zayo →

Tailor your resume for this Zayo job in about a minute.

ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for Zayo's site. Free trial, no card required.

Tailor my resume for this jobView original posting →

About this role

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

We are seeking an experienced Head of ETP, Voltron Platform(Billing Platform) to lead the end-to-end billing function for a large, complex B2B telecommunications and digital infrastructure business. This role will own billing strategy, execution, controls, systems, and transformation, with particular responsibility for the company’s Zuora Billing platform.

The successful candidate will oversee high-volume recurring, usage-based, milestone, installation, and one-time billing across a diverse portfolio of fiber, network, connectivity, colocation, cloud, and managed-service products. This leader will partner closely with Sales, Order Management, Finance, Revenue Accounting, Accounts Receivable, Tax, Customer Operations, IT, and Product teams to ensure invoices are accurate, timely, contractually compliant, and scalable.

This is both an operational and transformational leadership role. The Head of Billing will be expected to strengthen billing controls, reduce revenue leakage and customer disputes, improve automation, establish clear performance metrics, and optimize the broader quote-to-cash process.

Location: This fully remote work position will consider applicants that currently reside in the continental United States. For applicants that reside in the Denver, Colorado metro area, this role will be a hybrid work position.

Key Responsibilities Billing Operations Leadership • Own the complete billing lifecycle, including billing account setup, subscription activation, usage processing, invoice generation, invoice delivery, credits, adjustments, rebills, cancellations, and account closure.

• Lead billing for complex enterprise and carrier customers with recurring, usage-based, project-based, milestone, installation, and one-time charges.

• Ensure invoices are issued accurately and within agreed billing cycles, customer requirements, and contractual terms.

• Establish and maintain standardized billing policies, procedures, operating calendars, controls, and service-level agreements.

• Manage billing exceptions, unbilled items, manual adjustments, credit and rebill activity, invoice holds, and billing backlogs.

• Coordinate month-end, quarter-end, and year-end billing activities with Finance, Revenue Accounting, Accounts Receivable, and the Controller organization.

• Serve as the senior escalation point for material billing issues, customer disputes, contract interpretation questions, and billing-system incidents.

Zuora Ownership and Optimization • Act as the senior business owner for Zuora Billing, including platform governance, configuration strategy, enhancement prioritization, and operational performance.

• Oversee Zuora functionality related to product catalogs, rate plans, subscriptions, amendments, usage, bill runs, invoice schedules, taxation, payments, credits, and account hierarchies.

• Ensure Zuora configuration supports complex telecom and infrastructure commercial models, including: • Monthly recurring charges

• Non-recurring charges

• Installation and construction charges

• Usage and consumption billing

• Minimum commitments

• Tiered and volume pricing

• Ramp agreements

• Co-termination

• Contract renewals

• Early termination charges

• Multi-site and parent-child customer relationships

• Partner with IT and enterprise architecture teams to maintain reliable integrations between Zuora and systems such as Salesforce, CPQ, order management, service inventory, mediation, tax engines, payment platforms, ERP, data warehouses, and customer portals.

• Lead Zuora upgrades, releases, testing, defect resolution, and continuous improvement initiatives.

• Develop a scalable Zuora governance model covering access, change management, configuration documentation, testing, deployment, and production support.

• Evaluate and implement additional Zuora capabilities, including Zuora Revenue, Zuora Payments, Zuora Collections, Workflow, Data Query, or related applications, where appropriate.

Quote-to-Cash Transformation • Lead cross-functional improvements across the quote-to-cash and order-to-cash processes.

• Partner with Sales Operations, Deal Desk, Legal, Product, and Order Management to ensure commercial terms can be accurately operationalized and billed.

• Improve the handoff from signed contract through order entry, service activation, billing commencement, invoicing, collections, and renewal.

• Identify and eliminate root causes of billing delays, invoice errors, revenue leakage, disputes, and manual work.

• Establish standards for billing readiness, including contract data, pricing, service activation dates, customer purchase orders, tax information, invoice presentation, and delivery requirements.

• Support product launches and pricing changes by assessing billing-system readiness and operational impacts.

• Drive automation and straight-through processing while maintaining appropriate financial and compliance controls.

Financial Controls and Compliance • Maintain an effective billing control environment, including reconciliations, approvals, segregation of duties, exception monitoring, and audit trails.

• Ensure billing processes comply with company policies, contractual obligations, applicable tax requirements, and internal control standards.

• Support internal and external audits, including SOX-related testing where applicable.

• Partner with Revenue Accounting to align billing events with revenue recog

Tailor your resume for this Zayo role before you apply.

Tailor my resume for this job

Similar jobs

Free ATS checker · How to Tailor Your Resume to a Job Description (Step by Step)