Head of EPMO

About this role

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Summary The Head of EPMO is responsible for leading the company's enterprise change portfolio, ensuring strategic initiatives are prioritized, governed, funded, and successfully delivered in alignment with corporate objectives. This role serves as the central point of accountability for portfolio management and project execution, providing executive leadership with a single source of truth for enterprise change initiatives across business and technology organizations. The Head of EPMO partners closely with executive leadership, Finance, Operations, and Information Technology to establish project intake and prioritization processes, develop and evaluate business cases, monitor portfolio performance, and track the realization of strategic benefits. The role also leads a centralized team of program and project managers responsible for delivering high-visibility initiatives within the enterprise change portfolio. Reporting into the Office of CEO and as a trusted advisor to senior leadership, the Head of EPMO provides executive-level insights on portfolio health, investment decisions, resource allocation, risks, dependencies, and business outcomes that enable informed decision-making across the organization.

Key Responsibilities Strategic Portfolio Leadership • Lead the enterprise project portfolio management function, ensuring alignment between strategic priorities, investment decisions, and business objectives. • Govern  enterprise-wide project intake, prioritization, and approval processes to evaluate and sequence new initiatives. • Partner with business sponsors, Finance, and Technology leaders to develop, challenge, and validate business cases, including costs, benefits, return on investment, resource requirements, and strategic alignment. • Maintain the enterprise change portfolio as the organization's authoritative source of truth, providing transparency across business and technology initiatives. • Establish portfolio monitoring processes that track financial performance, benefit realization, delivery progress, resource utilization, risks, dependencies, and overall portfolio health. • Collaborate with Finance to manage portfolio-level investment governance, ensuring ongoing visibility into program expenditures, benefits realization, and value delivery. • Provide executive-level reporting and concise portfolio insights for the CEO, Executive Committee, Board of Directors, and other senior leadership forums. • Facilitate strategic portfolio reviews and investment decision sessions, supporting leadership in balancing competing priorities and resource demands.

Project Delivery Oversight • Lead and develop a centralized team of program and project managers responsible for the successful execution of high-priority strategic initiatives. • Establish clear delivery standards, governance frameworks, and accountability mechanisms to ensure consistent project execution across the enterprise. • Monitor program and project performance, proactively identifying risks, issues, dependencies, and resource constraints that may impact strategic outcomes. • Partner with business and technology leaders to resolve delivery challenges and ensure initiatives remain aligned with approved scope, budget, timeline, and expected benefits. • Oversee enterprise milestone management, ensuring accurate forecasting, escalation, and execution against strategic commitments. • Drive cross-functional coordination among business, operations, technology, and external partners to support successful project outcomes. • Ensure effective transition from project implementation to operational ownership and benefit realization.

Governance, Reporting & Executive Communications • Establish and maintain enterprise governance forums and decision-making structures supporting portfolio oversight and project execution. • Develop executive dashboards, portfolio scorecards, and management reporting that provide meaningful insights into strategic initiative performance. • Deliver clear and actionable executive summaries highlighting portfolio progress, key decisions, emerging risks, financial performance, and expected business outcomes. • Ensure portfolio data integrity and consistency across reporting processes, systems, and stakeholder communications.

Organizational Leadership • Lead a high-performing EPMO organization focused on accountability, execution excellence, and business value realization. • Coach and develop program and project management professionals, strengthening enterprise delivery capabilities. • Foster a culture of collaboration, transparency, and continuous improvement across the change portfolio. • Promote best practices in project, program, portfolio, and change management while balancing governance with delivery agility.

Qualifications • Bachelor's degree in Business Administration, Finance, Insurance, Technology, or a related field; Master's degree preferred. • PMP certification or equivalent project/program management certification preferred. • 15+ years of progressive experience in project, program, or portfolio management, including 7+ years in leadership roles. • Demonstrated experience leading enterprise portfolio management functions within a large, complex organization. • Proven success establishing project intake, prioritization, funding, governance, and benefits realization processes. • Experience partnering with Finance organizations on investment governance, business case develop

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