Head of Content Marketing (Contract)

About this role

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a Head of Content Marketing (Contractor) to drive our content strategy and production across the organization. Reporting to the Chief Communications Officer, this contractor will serve as the connective tissue between Communications, Marketing, Product Marketing and Performance Marketing — translating business and product priorities into a steady pipeline of high-quality content across formats, and using data to continuously sharpen what we produce and where we distribute it.

This is an opportunity for a versatile writer-strategist who is equally comfortable drafting a punchy ad headline and structuring a 20-page whitepaper, and who wants to own both the craft of content and the numbers behind its performance.

The Head of Content Marketing will be a key driver in developing and executing our content strategy. You will lead a team of agency content creators, collaborate with cross-functional teams, and leverage your creative vision to produce engaging and informative content that resonates with our target audience.

What You’ll Do

• Write, edit, and manage the production of ebooks, whitepapers, blog posts, thought-leadership articles, and other long-form assets from concept through publication.

• Write and edit ad copy, email copy, social copy, and other short-form content in support of always-on and campaign-specific marketing efforts.

• Develop and execute a content marketing strategy aligned with business goals, target personas, and the buyer’s journey.

• Collaborate with Marketing, Product, and Sales teams to understand audience personas, industry trends, and customer pain points to inform content creation.

• Create, edit, and manage a variety of content types, including blog posts, whitepapers, case studies, eBooks, webinars, videos, and more.

• Partner with subject matter experts to translate complex technical topics into clear, engaging content.

• Manage the Content Calendar. Prioritize and sequence content requests against business priorities, keeping stakeholders aligned on timelines and deliverables.

• Track and report on how content performs across syndication channels, distilling metrics such as engagement, downloads, and lead quality into clear recommendations.

• Optimize content for SEO, lead generation, and brand consistency.

• Team with Performance Marketing on Paid Content. Collaborate with the Performance Marketing team to align organic and paid content strategy, adapting assets and messaging for paid channels.

• Ensure all content reflects PagerDuty's brand voice, style guidelines, and quality bar prior to publication.

• Collaborate with external agencies, freelancers, and partners as needed.

• Support campaigns, product launches, and events with tailored content.

• Stay up-to-date on industry trends, competitor content, and best practices.

Required Qualifications

• 5-8+ years of experience in content marketing, preferably in B2B SaaS or technology

• Exceptional writing, editing, and storytelling skills

• Experience creating content for technical and business audiences

• Strong understanding on technology topics

• Willingness to experiment and push the envelope with AI, but also know a human needs to be behind all content

• Excellent project management and organizational skills

• Familiarity with SEO, analytics, and content management systems (e.g., WordPress, HubSpot)

• Ability to work cross-functionally and manage multiple projects simultaneously

• Creative thinker with a passion for technology and digital transformation

Preferred Qualifications

• Familiarity with the PagerDuty platform or the broader DevOps/AIOps/Operations Cloud ecosystem.

• Experience partnering directly with performance or paid marketing teams on content adaptation for paid channels.

• A portfolio demonstrating range across long-form thought leadership and punchy, conversion-focused copy.

• Comfort operating independently as a contractor, managing your own workflow against shifting priorities.

Engagement Terms This is a contract position (not a full-time employee role); it is not eligible for PagerDuty's employee benefits, equity, or paid-time-off programs. Contract length, hours, and rate will be scoped with the selected contractor based on project needs. Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon Uni

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