Head of Business Intelligence, Management and Strategy (US)

About this role

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $275,000 - $375,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking Job Description: This role leads the business intelligence, management routines and strategic planning agenda for Digital Banking, Consumer Deposits and U.S. Payments. Responsible for building and operationalizing insight-driven capabilities that connect data, analytics, performance management, competitive intelligence and executive decision support across the portfolio. This role translates business intelligence into actionable strategies, operating plans and performance measures that drive growth, efficiency, customer value, risk management and disciplined execution across digital, deposits and payments priorities. Partners across Product, Finance, Risk, Technology, Operations and Enterprise Data and Analytics to ensure decision-making is grounded in trusted insights and aligned to enterprise priorities.

Depth & Scope: • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Leads the Business Intelligence agenda for Digital Banking, Consumer Deposits and U.S. Payments, establishing the insights, reporting, analytics and management routines required to inform executive decisions

• Defines the vision, roadmap and strategy for business intelligence, management and strategic planning across Digital Banking, Consumer Deposits and U.S. Payments

• Builds and governs performance measurement frameworks, executive dashboards, scorecards and key business reviews that connect portfolio performance to strategic priorities

• Translates data, customer insights, market trends, competitive intelligence and financial analysis into actionable recommendations for growth, efficiency and risk management

• Partners with Enterprise Data and Analytics, Technology, Finance, Risk, Product and Operations to strengthen data quality, reporting consistency, analytical capability and insight adoption

• Oversees strategic planning processes, business cases, operating plans and initiative prioritization across digital, deposits and payments priorities

• Identifies portfolio trends, emerging risks, business opportunities and performance gaps, and drives leadership alignment on actions required to improve outcomes

• Leads management routines that provide transparency into customer growth, digital engagement, deposit performance, payments volume, revenue, expense discipline, operational execution and control effectiveness

• Develops business intelligence capabilities that simplify decision-making, reduce fragmented reporting and improve the speed and quality of leadership insights

• Ensures solutions fulfill business objectives and requirements, align with enterprise strategies, and consider business process, data governance, risk and organizational change impacts

• Effectively identifies and manages stakeholder engagement and impacts across the enterprise

• Supports continued growth and performance across Digital Banking, Consumer Deposits and U.S. Payments by designing and implementing insight-led strategies, revenue generating opportunities and efficiency improvements

• Understands various operating models and data-driven best practices to improve communication, prioritization and execution across business lines and enterprise partners

• Leads a team of professionals responsible for recurring business intelligence routines, strategic analysis, management reporting and execution support for approved portfolio priorities

• Identifies and drives operational improvement initiatives to reduce expenses or realign resources, improving portfolio efficiency and business line profitability

• Partners with multiple stakeholders across business lines, shared services and control groups to identify, prioritize and execute initiatives

Education & Experience: • Bachelor's degree or progressive work experience in addition to experience below

• 15+ years of related experience required

• In-depth knowledge of digital banking, consumer deposits, U.S. payments, business intelligence, financial services operations and related legal, risk and regulatory considerations

• Demonstrated experience developing and leading business intelligence, analytics, executive reporting, strategic planning, performance management or decision-support capabilities

• Highly organized, with demonstrated ability to develop, analyze, improve and apply complex policies, processes, reporting routines and procedures

• Ability to handle high-profile, high-pressure assignments with high growth potential, assimilating multiple business lines and cultures with many different business partners with ability to respond quickly to changing requirements and priorities

• Management skills, with ability to coach, train and motivate staff effectively

• Excellent communication skills, both verbal and written, with ability to translate complex data and insights into clear executive-level recommendations

• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowes

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