Hazmat Training Manager

About this role

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Position Summary The Training Center Manager is an operations support leader responsible for establishing, leading, and continuously improving the site's onboarding and workforce training function. The role ensures associates and leaders are prepared to perform safely, accurately, and effectively in live operations. The Training Center Manager owns their site's training governance, onboarding oversight, workforce readiness, documentation accuracy, training compliance, skill development, stakeholder alignment, and the day-to-day readiness of the physical Training Center. During startup and early growth, the Training Center Manager is expected to be highly hands-on, building the training function, establishing routines, and personally delivering a significant portion of the training. As the operation matures and the training team grows, the role increasingly focuses on leadership, delegation, governance, trainer development, operational alignment, and continuous improvement while retaining overall accountability for the site's training function.

Key Responsibilities Workforce Readiness and Training Governance • Own the site's training strategy, governance, quality standards, and execution. • Establish a training function that supports operational readiness, business objectives, and workforce capability development. • Identify training needs, capability gaps, and workforce readiness risks in partnership with Operations leaders. • Establish and maintain skill matrices that provide visibility to workforce capabilities, training needs, and cross-training opportunities. • Own governance of department certifications in partnership with Operations. • Ensure required training and readiness standards are completed before associates are released to perform operational work. • Partner with site leadership to address requests that may affect established training duration, quality, certification, or readiness requirements. • Monitor training effectiveness and adjust delivery strategies based on operational performance, learner feedback, observations, and business needs.

Onboarding Governance and Oversight • Own site-level governance, compliance, quality, and oversight of associate onboarding. • Coordinate with People Partners, staffing agencies, Operations, and other stakeholders to ensure onboarding requirements are consistently executed. • Establish expectations and controls for agency-led onboarding activities, including policy awareness content, required site-specific videos, facility tours, and onboarding documentation. • Monitor and audit staffing agency execution to confirm onboarding requirements are completed accurately and consistently. • Escalate requested changes to network onboarding standards to the appropriate governance owner. • Maintain visibility to onboarding volume, completion, compliance, and readiness for transition into operational training.

Training Delivery and Operational Alignment • Lead training for Operations leaders and other designated leadership roles following transition from startup support teams. • Personally deliver associate, leader, systems, classroom, and hands-on training when required, particularly during startup, growth, staffing gaps, or special initiatives. • Ensure training reflects approved procedures, current operational practices, customer requirements, and the realities of the live working environment. • Determine appropriate delivery methods based on operational needs, learner needs, available technology, site constraints, and workforce language requirements. • Balance classroom instruction with guided hands-on learning and practical application in live operational environments. • Coordinate with Operations to schedule floor-based training while minimizing disruption to production and maintaining training quality. • Support train-the-trainer activities and other capability-building initiatives as needed.

Documentation and Content Governance • Own the accuracy, maintenance, and site-level governance of Standard Operating Procedures, Work Instructions, training materials, and related operational documentation following go-live. • Partner with Operations leaders to identify process changes and ensure documentation reflects current approved practices. • Coordinate with Operations Development and network training leadership when changes affect broader operational or training standards. • Ensure training materials remain aligned with approved Standard Operating Procedures and Work Instructions. • Identify gaps between documented processes, training content, and actual operational execution. • Manage documentation updates through appropriate review, approval, communication, and version-control processes. • Delegate documentation or training material updates to Technical Trainers when appropriate while retaining accountability for accuracy and completion.

Training Center Operations • Maintain the Training Center as a safe, organized, professional, and operationally

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