Hayes Valley Retail Sales Associate

About this role

Overview

The Sales Associate is a friendly, customer-focused team member who embodies the Aviator Nation lifestyle and delivers exceptional service. Thriving in a fast-paced environment, they use creative problem-solving and a growth mindset to ensure a positive customer experience. Responsibilities include welcoming and assisting customers, offering tailored product solutions, and handling customer concerns with empathy and professionalism. They stay up-to-date on products, services, and policies while maintaining a well-presented sales floor, displays, and signage.

Key Responsibilities

• Greet and assist customers, providing exceptional service and product knowledge.

• Maintain strong knowledge of products (e.g., SKUs, fit, features).

• Operate the POS system to manage sales, returns, exchanges, and balance cash drawers.

• Support and achieve sales goals through upselling, cross-selling, and promoting in-store offers.

• Guide customers to merchandise and help increase in-store sales.

• Keep the sales floor organized, clean, and well-stocked.

• Handle inventory tasks, including restocking, shipments, and inventory counts.

• Contribute to omni-channel sales and fulfillment processes.

• Assist with store social media efforts, including taking photos.

Skills & Requirements

• Availability to work a flexible retail schedule, including weekends and holidays.

• Must have a positive attitude, high energy, and a customer-focused mindset.

• Strong communication, organizational, and attention-to-detail skills.

• Ability to maintain a professional appearance and adhere to the dress code.

• Basic reading, writing, math, and computer skills.

• Confidence in using office and retail equipment (computers, phones, printers, etc.).

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time

• Ability to move and lift equipment and supplies of up to 30 pounds

• Vision abilities include close, distance, color peripheral, and depth perception

• Noise level in the work environment is moderate

This job description is not exhaustive, and you may be required to carry out other duties as requested.

EEO Statement

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AMAZING BENEFITS INCLUDE BUT ARE NOT LIMITED TO:

• Medical, Dental, Vision

• Paid Time Off (PTO)

• Pet insurance

• 401K

• Employee Assistance Program (EAP)

• Monthly clothing allowance

• Generous employee discount

• Friends and family discount

• Free fitness classes at our Santa Monica RIDE studio

• Generous discount on all Dreamland events, food and beverage

• Travel opportunities for national events, festivals, and store build-outs

• Eligibility for Benefits may apply

The pay for this position is $20/hr.

SF Candidates Only

We will consider for employment qualified applicants with arrest and conviction records in a manner consistent with the San Francisco Fair Chance Ordinance.

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