Hardware Technician (Data Collection)

About this role

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We're seeking a Hardware Technician to manage and maintain our data collection hardware systems, including VR/AR headsets, laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need.

You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our data operation infrastructure.

Responsibilities:

• Set up, configure, and maintain VR/AR headsets and related equipment

• Install, image, and configure laptops and workstations for the Pilot team

• Troubleshoot hardware and network connectivity, performance, and calibration issues

• Perform routine maintenance and calibration on data collection systems

• Configure and manage network infrastructure, including switches, access points, and routers

• Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect collection sessions

• Create and maintain documentation, setup guides, and troubleshooting procedures

Requirements:

• 2+ years of experience in hardware support, IT technician, or similar technical role

• Hands-on experience with VR/AR headset setup and maintenance

• Strong troubleshooting skills for hardware, connectivity, and system configuration issues

• Experience with laptop/PC imaging, configuration, and deployment

• Familiarity with basic electronics, cable management, and equipment calibration

• Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)

• Excellent documentation and communication skills

• Ability to lift equipment up to 30 lbs and work in a lab environment

• Detail-oriented with strong organizational skills

Bonus Qualifications:

• Experience in robotics, manufacturing, or automation environments

• Familiarity with ROS (Robot Operating System) or robotics platforms

• Background in motion capture or VR/AR gaming systems

• Basic scripting skills (Python, Bash)

• Associate degree or certification in electronics, IT, or related field

The US base salary range for this full-time position is between $85,000 - $110,000 annually.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.

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