Hardware ServiceNow Architect

About this role

Job Title: Hardware ServiceNow Architect

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity: CACI is seeking a highly skilled and strategic Hardware ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end HAM solution within the ServiceNow platform. You will leverage ServiceNow to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal. This includes architecting the HAM module, optimizing the CMDB for hardware assets, ensuring data integrity and building robust integrations.   Responsibilities: HAM Architectural Strategy & Vision:   • Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives. 

• Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal). 

• Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM. 

ServiceNow HAM Module & CMDB:   • Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization. 

• Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types. 

• Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal). 

Integration & Data Integrity:   • Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems. 

• Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow. 

Financial & Operational Optimization:   • Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis. 

• Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility. 

• Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning. 

Leadership & Governance:   • Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow. 

• Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives. 

• Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices. 

Stakeholder Engagement & Innovation:   • Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions. 

• Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions. 

Qualifications: Required:   • 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience). • 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role. 

• Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module.  • Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets.  • Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems.   • Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal.  • Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices.  • Strong understanding of ITIL principles, particularly as they apply to asset management.  • Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions.  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels.  • Ability to obtain/maintain secret clearance.

Desired:   • ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification is highly advantageous.  • ServiceNow Certified System Administrator (CSA) and other relevant CIS certifications (e.g., CMDB, ITSM).  • Experience with ServiceNow Software Asset Management (SAM) in relation to hardware dependencies and licensing compliance.  • Knowledge of industry asset management standards (e.g., ISO 55000).  • Experience with mobile asset management solutions within ServiceNow.  • Familiarity with financial concepts related to asset management (e.g., depreciation, amortization, lease accounting).  • Experience with governmen

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